Xbox Series X not recognizing Ethernet cable

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

When the ethernet cable is plugged in, kindly test the network connection, this will determine what is causing the issue. To do so, please follow the steps below:

Press the Xbox button to open the guide.

Select Profile & system > Settings > General > Network settings.

Select Test network connection.

Also, if you can connect the Ethernet cable to a different device such as a PC or Laptop just to test it out, that would be great.

For troubleshooting steps, you can check this link: https://support.xbox.com/en-US/help/Hardware-Ne...

Actually can you test another wire and port first? This could potentially fix the issue and report back if this helps.

You could also consider just getting a Wireless Adapter if you already have a wireless router. I think it's a good next step.

www.amazon.com/.../B002RS7NB2 has the genuine XBOX 360
adapter for $54.99 and other vendors are shown at
www.google.com/.../catalog

Jaska, appreciate your taking the bull by the horns and doing the troubleshooting you've done so far.

Is the cable a known good cable? Has it worked on a PC or other device?

If so, then try another port on your modem or router.

If that does not help, then unplug the ethernet cable from the back of the Xbox, get a flashlight, and look for bent or misaligned pins in the Ethernet socket; there should be eight pins, angled back about 30 degrees.

Should that all fail, then contact Xbox Customer Support and ask for a Hardware Agent.

Hey there Giacomo, I'm sorry to hear about your problem. It sounds like there is a problem with the Ethernet Port on your Xbox 360 Console. Do you have a WiFi adapter for the Xbox 360 somewhere that you can use to try if that does make a connection? Regards,
SamxBroski