Xbox Series X Not Reading Some Game Discs

The Xbox series X will not read the MW2 disc, I have returned it and tried 3 separate copies of the MW2 disc, the console will play other games/discs and read dvds/blue rays as well. But will not read any MW2 disc I insert into the console. The disc will read on my Xbox one. I installed it there and network transferred all the data to the series X and upgraded all the data that was transferred but the console refuses to read the MW2 disc.

Hello, Andrew. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

First, it is important to point out that a physical game can't be converted to a digital one because the game license is attached to the disc itself.

Besides that, would I know, is an Xbox Series X or Xbox One the one that doesn't read the disc?
Additionally, the other console that read the disc, is an Xbox One, or a Series X?

Moreover, is this EA FC24 for both the Xbox One and Series X, or only for one of those consoles? You can check this by looking at the box.

It actually does. I got the Series X this holiday at $349, and the same disc is working perfectly. I have determined that the Xbox One X disc drive is trying to read Cross Gen discs differently than Xbox One discs. The disc drive on the Series X doesn’t have this issue. You might need a new disc or you might need to send your Series X for maintenance.

Thank you for the reply!

I have now tried all of these steps and am still having the same problems.

I actually returned the first Xbox Series X that I got because it had this issue. The second one I got is having this same issue. The disc drive on the new console reads certain games and all blu-ray movies I have tested so it isn't a bad drive.

As stated in the original post there are no scuffs, scratches, or smudges on the discs so this is not an issue with the disc.

Also, as stated in the original post the same issue occurs on my sister's Xbox Series X which leads me to believe this is an issue with all Xbox Series X consoles only being able to read certain Xbox One game discs.

I will double check all of my game discs and make a complete list of what doesn't work and then confirm that all of these discs work on the Xbox One X.

I have been an Xbox gamer since the OG Xbox and have never been more frustrated and disappointed in a new console.

Update: 13 of my 35 disc based games will not install. Some never show on the screen or give a disc error, others give a disc error, and others start install but stop at 0% and give a disc error. Again, all of these are in perfect condition with no scuffs, scratches or smudges. The games that don't work are: Assassin's Creed: The Ezio Collection, Assassin's Creed Syndicate, Batman: Arkham Knight, Bioshock: The Collection Disc 1, Bioshock: The Collection Disc 2, Call of Duty: Advanced Warfare, Call of Duty: Black Ops 3, Call of Duty: Infinite Warfare, Deus Ex: Mankind Divided, Destiny, Destiny 2, Dishonored 2, Gears of War 4.

Next I will test them all on an Xbox One X and Launch Xbox One to confirm the discs all work perfectly.