Xbox Series X Microsoft Complete Warranty Controller Replacement

I pre ordered my Series X through Best Buy and received it and registered it on my Microsoft account on Nov 11th.

Just this morning I went online to Microsoft Complete warranty website and started an online chat and purchased the extended warranty through Microsoft for $49 plus tax.

All they did was went online and saw my Series X was registered and added on the extended warranty for me.

It is really a good deal at $49 and covers 1 console replacement and 2 controller replacements for 3 years. Best Buy warranty is $69 for 2 years and only covers 1 console replacement and 1 controller replacement.

In your case, you will need to contact the support as they request the replacement on behalf of you!

If you encounter any issues requesting a call back or live chat on the Xbox support website, I recommend visiting Microsoft support.

Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list.

Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue.

Hey gssampaiotnnd

Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about your console warranty extending to your controller.

All Xbox accessories carry a 90-day warranty. This includes headsets, controllers, battery packs, chat keyboards, etc.

I would like to provide a reference towards a program that cover controller and console, you get up to two replacements of a standard controller or one replacement of an Elite or Elite Series 2 controller, and one replacement of the console – no deductible
required. This is the
Microsoft Complete program, but it does have some perquisites you need to meet before you can purchase it.

You can still request an
Xbox controller replacement, but this will require you to verify your controller warranty.

I hope this helps.

What started as a subtle noise on my first 6 month old Series X turned into a complete failure of the disc drive and the console was replaced under warranty.

Don't leave it to late to get it repaired or replaced under warranty.

Yea, I understand and I apologise about that. The reports you sent point to the Series X controller and not the Xbox One controller. I'm afraid the controller can no longer be repaired under warranty and you'll need to get a replacement.