Xbox series X login screen disable add account

I have the same issue with my series x with a white screen at my account login. I've tried resetting my console (twice), but the issue remains. I will get logged in with the Xbox app for the initial login after resetting, but subsequent logins are back to a white screen. Is there any other way to fix this issue than a soft reset?

Hello Nathan Ror,

Thank you for your contribution to the Microsoft community.

If you have factory reset your Xbox One, it will also reset your Xbox Series X. To fix this, you will need to sign in to your Xbox account on your Series X.



Here are the steps to sign into your Xbox account on your Series X:



1. Turn on your Xbox Series X.

2. On the sign-in screen, select "Add new".

3. Enter your Microsoft account email address and password.

4. Follow the on-screen instructions to complete the sign-in process.



Once you have signed into your Xbox account, you should be able to access your games and other content that you had on your Xbox One.

Hope I helped! Please do not hesitate to ask if you have further concerns.

YanYannn
Microsoft Community Moderator

"this can be done on Xbox consoles." How? I have the exact same problem.

Hello Gavin, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I understand you're looking for a way to disable to pop-up keyboard on your console. I must inform you that at the moment, something like this can be done on Xbox consoles.

I have the same issue with a brand new Series X. After using it for one day, it now presents me with the login screen where I can select my account, then it shows the rotating progress spinner for a few seconds and afterwards the white screen the OP showed. It never goes away how long I wait.

I have already tried turning it off and on again to no avail. There is another suggestion for Xbox Ones to remove the account and add it again, but I was unable to pull that off so far - because I cannot login. As it took ages downloading MSFS, I refrained from a factory reset so far (after one day!).

As far as I can tell, the issue is not a connectivity problem as the console was claming to update MSFS in background. According to the Xbox status page, there was/is also no problem with the login servers.

Any ideas?

Best regards,

Christoph