Xbox Series X keeps shutting off during gameplay – overheating?

Hi Kelz,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your Xbox. I understand that it's crashing during gameplay.

The best way to avoid game crashes or freezing is to make sure the software on your Xbox is up to date. Follow the steps below to check for updates.

Select the Home button in the center of your controller.

Select Settings.

Select System.

Available updates will be listed under Console info.

If your system is up to date, I would recommend that you perform a power cycle to reset the console's power supply, kindly follow the steps below.

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Unplug the console's power cable. Wait 50 seconds.

Important: Make sure that you wait at least 50 seconds. This step resets the power supply.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Allow me to add two things that you might want to consider:

1. Ensure your Xbox One console is in a cool, well-ventilated place. - Make sure the console is free of clutter and that no vents are obstructed

2. Inspect the power cable—Are you using the right one? It should have been included with your Xbox. Also, is the power cable completely and firmly connected to both the power outlet and console?

3. Check the power outlet—Does anything else power on when connected to the same outlet? Try plugging in another electronic device to see if it works. And if you're using a power strip or surge protector, make sure it's receiving power through its outlet too.

If all else fail, I would recommend that you create a service request ticket through this link for possible repair or warranty claims: https://support.microsoft.com/devices

Regards,

Alvaro

please use your existing thread

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-series-x-overheating-during-extended-gameplay/47968258-fcf7-445f-8251-90c62b925fc2

Do you have an external hard drive. If so you should try moving the game to the other hard drive. Also do you have an xbox one x? Xbox one x's sometimes shut off during cutscenes and gameplay in some games like the latest call of duty, borderlands 3
and resident evil 0. The console will think its overheated and shutdown.

The Xbox One X will shut off should there be overheating, yes.

Hello, Alysha Harriger.

We appreciate you posting in Microsoft Community.



It has come to my attention that you are experiencing an overheating issue with your Xbox Series X.

I'm glad to have the opportunity to give you some advice.



First of all I would like to explain this for you, from a hardware perspective the Xbox console has a tighter hardware arrangement and the Xbox will be warmer under high loads for extended periods of time as opposed to some of the desktop PCs that have a more developed and aggressive cooling strategy.



Normally as long as the heat doesn't affect performance or use you don't have to worry about it, but performance issues do happen.

You are actually doing very well, clean dust and good ventilation are very much the right options.



Then you need to take this console to the official for repair to check the problem.

As far as I know, there are indeed a lot of three-party platforms on the market selling auxiliary cooling components or modifications, which may be able to solve the problem, but we don't guarantee their stability and reliability, and if you choose them, you need to be responsible for the possible problems that may follow on your own.

Attached is a link to instructions for obtaining repair service for your Xbox:

Getting your Xbox device serviced | Xbox Support



Thank you for your cooperation.



Best Regards.

Jeffrey - MSFT | Microsoft Community Support Specialist