XBOX Series X keeps shutting down after launching games

Discus and support XBOX Series X keeps shutting down after launching games in XboX Insiders to solve the problem; Hey everyone, Every time I try to load any Series X optimized game (tried off of SSD, external HDD and disk) within 10 - 60 seconds my screen goes... Discussion in 'XboX Insiders' started by /u/slushie365, Dec 7, 2020.

  1. /u/slushie365
    /u/slushie365 Guest

    XBOX Series X keeps shutting down after launching games


    Hey everyone,

    Every time I try to load any Series X optimized game (tried off of SSD, external HDD and disk) within 10 - 60 seconds my screen goes bright green for 1 second and then my console powers off (but controller remains on and flashing looking for the console). And up until recently, all non Series X games were working fine (until the other day I had a non Series X game shut my console off and haven't tried since). The console runs and works fine all day if I'm not trying to load any games.

    I called Microsoft support, and we tried the following:

    Turn off 4K/auto HDR
    Ensure HDMI-CEC is turned off
    Re-install the games
    Unplug both ends of the power cord, wait a minute and plug it back in
    Flip the end of the power cord that plugs into the console
    Factory reset the console
    Tried a new HDMI cable and different TV
    Enrolled in the Insiders Program and installed the Omega update (tried with and without the update).

    Microsoft told me that every time this happens to report this problem on my XBOX, and they'd follow up via phone call and email (haven't heard from them and last called them on Nov 20).

    So I'm not sure what to do and was wondering others thoughts on this. It's literally a 2-3 hour wait to get a callback from a rep, another 20 minutes to explain your issue, another 1-2 hours of troubleshooting all things I've already done multiple times, and for them not to have an answer and tell me to report the problem on my XBOX).

    I know there are some others that are also having this issue and Microsoft seems to not want to acknowledge the issue.

    Is there any other options/things I can try? Or would it be best to try calling them and getting it shipped for repair, or is it easier filling out the repair info on the Microsoft site and send it in for repair that way? I'm almost ready to just return this back to the store before my 30 days are up and get rid of this headache.

    Thanks in advance!

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    /u/slushie365, Dec 7, 2020
    #1
  2. TKSullivan Win User

    Game does not allow live streaming?

    Your answer is not satisfactory since the issue is specifically with Xbox Series X and S so far as I've seen, which are systems that came out well after Mixer shut down. I have been streaming on Twitch through my Series X and even I cannot stream a single game now, every game states "this game does not allow streaming" including games I HAVE streamed in the past.

    So there's something else going on that is not "we shut Mixer down over a year before this console launched"
  3. NiteTimeOwl3533 Win User

    We NEED dragon ball z to have more backward compatible games!

    Aw that stinks, I was hoping that GamePass would have more DBZ games. Will have to keep looking after the Xbox Series X launches.
  4. FreakRoach Win User

    Obsolete Consoles

    I dont believe that current consoles will be obsolete after series X launches. Please keep in mind that there is still time for series X to be launched and current consoles are not going anywhere.
  5. Katy Louise Win User

    Why does my Xbox Series X Automatically Shut Down when I quit a game?

    Hi,

    Yes I did this the other day and it still shuts down after I quit the game, I have checked all my settings and nothing is set for the series x to shut down when I quit a game.
  6. ArminatorX Win User

    Xbox Series X Question

    Since the Xbox Series X is said to be able to play Xbox games from all previous generations (i.e. the original Xbox, Xbox 360 and Xbox One), they probably won't shut down the servers for Xbox One in the foreseeable future.

    It would not make sense to put work into making Xbox One games run on the new Series X (which is a major selling point, as Backwards Compatibility was the No.1 requested feature after Xbox One was launched without it), and then discontinue Xbox One support.

    So rest assured: You can continue to play your games on your Xbox One, even after the Series X is released.

    However, game publishers might still discontinue support for older games and the server infrastructure. EA is well known for shutting down the servers for their older games for example.

    And with Minecraft being very popular among families and children, which often use the "handed down" older consoles, they wouldn't want to lose the market by making it impossible for kids to play older versions of Minecraft by shutting down servers.

    By the way: unless you play on Realms (i.e. Bedrock), there are no servers to shut down. All worlds are hosted on your own device, and use the standard Matchmaking for multiplayer. So you can continue to play your Legacy Console Minecraft until your console
    dies and you can't get spare Xbox One consoles anymore.
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XBOX Series X keeps shutting down after launching games

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