Xbox Series X keeps disconnecting from WiFi during gameplay

Hi there! This is Virginia O.

I understand that you are experiencing issues being disconnected from your network during gameplay.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please update your router's firmware. To do this please visit your router manufacturer's website and check for any available updates.

And then set up a static IP Address. Kindly assign a static IP address to your Xbox Series X b going to Settings > General > Network settings > Advanced settings > IP settings and set it to manual.

Next is set a manual DNS, please go to settings> network> network settings> Advanced settings>DNS Settings> Manual.

PRIMARY DNS: 8.8.8.8

SECONDARY DNS: 8.8.4.4

Kindly try a wired connection. Use an Ethernet cable to connect your Xbox Series X directly to your router. This can provide a more stable and strong connection.

Thank you for your cooperation.

Check the forum or just google "XBOX Series X disconnects from wifi". Tons of threads here and on reddit since the launch.

An example.

Hello There ! I would recommend performing a rest for your Xbox using this link: How to reset your Xbox console to factory defaults | Xbox Support

If the issue persists , I recommend checking your connection speed as it might be the cause of the issue: Troubleshoot your network connection speed | Xbox Support

Hi Colby. My name is Kyle and I'm an independent advisor.

To assist you effectively, can you let me know what steps you've tried so far? Please be specific. This will help hopefully reach a solution quicker.

For instance have you tried a wired connection instead? WiFi can be susceptible to interference and loss of signal, a wired connection is recommended for the best performance and stability. If you're able to test a wired connection, this may help identify if the issue if WiFi signal related. If that is the case, from there we can take the best steps to try improve the WiFi signal.

Thanks,
Kyle

Hi Kyle,

I have not tried wired as it is not possible as I am in an apartment. However, my connection is strong. The only time I run into issues is when I explicitly go into an online version of a game. At times, I will be playing single-player only game and will be logged out of Xbox live.

Additionally, I do also play on PC and do not have connection issues, therefore I am led to believe it is an issue with the Xbox or Xbox servers.

I have done some research and have seen others with the same issue, but no resolution.

The steps I have taken are hard resetting my Xbox, resetting my router, forgetting and reconnecting to my wifi, and resetting my network on my Xbox, all of which I have been told to do.