Xbox series X is stuck on preparing console screen

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

You can also try doing an offline system update by downloading the OSU File here.

https://support.xbox.com/help/hardware-network/...

Once you download the Offline System Update File onto your PC, you can see it as a a zip file so you'll have to unzip onto a USB that's at least 8GB and formatted to NTFS. Once it's all downloaded plug the USB into your Xbox, the offline system update will be enabled.

I hope this helps. Feel free to ask back any questions and keep me posted.

Hi KungFu,

Thanks for coming to the forums. We recommend trying a
soft factory reset. Sometimes updates come or applied, this is when you see this screen. If it was doing an update when you unplugged it, update most likely glitched.

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
2. Wait 30 seconds, and then plug the power cord back in.
3. Press and hold the BIND button (located below the Xbox button on the console) and the
   EJECT button (located on the front of the console), and then press the
   Xbox button on the console.
   Note The Xbox One S All-Digital Edition does not have an
   EJECT button. You can bring up the Xbox Startup Troubleshooter on this console by holding only the
   BIND button (steps 3 & 4) and then pressing the Xbox button
   .
   
4. Continue holding the BIND and EJECT buttons for 10-15 seconds.
   
5. Listen for two “power-up” tones a couple of seconds apart. You can release the
   BIND and EJECT buttons after the second power-up tone.
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

This is where you will select reset this Xbox.

Thanks,

Brad

Hi , xbox one s got stuck on green screen so decided to do a reset by pulling out power cable , im now stuck on preparing console screen but dont have a loading bar , any help much appreciated .

https://beta.support.xbox.com/help/hardware-network/display-sound/tv-or-monitor-screen-is-blank-while-connected

Hey there packie nirom,

Sorry to hear about the console getting stuck on the Preparing Console phase. Give

this guide a shot and see if it helps.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Depending on the issue that you're experiencing, if you see it as "no signal" you may need to try and use a different HDMI cable or a different TV.

If it's just a black screen you may need to try resetting the display by following the steps below:

1. If there's a disc in the Xbox One console, eject it.

2. On the console, press and hold the Xbox button for 10 seconds to turn off the console.

3. Press and hold the Xbox button and the Eject button until you hear a beep to turn on the console. You’ll hear one beep right away and a second beep 10 seconds later. The power light will flash on before the second beep. Don’t let go until the second beep occurs.

4. In either case, this will boot your console in low resolution mode (640 × 480). To reset this setting, press the Xbox button to open the guide. Go to Profile & system > Settings > General > TV & display options, and then select the resolution you want from the Display dropdown.