Xbox Series X is disconnecting both external hard drive and my controller.

Hello August P,

I'm Nilay and I'll be glad to answer your query today.

Please perform a powercycle on your console as this usually fixes this issue.
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POWERCYCLE CONSOLE​​​
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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​
2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If the issue persists please perform a factory reset on your console keeping your games and apps to delete any corrupted system data.

Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.
Select Profile & system > Settings > System > Console info.
Select Reset console.
Reset and keep my games & apps.

Alternatively follow https://www.ifixit.com/Answers/View/213226/Why+isn't+my+controller+connecting-staying+connected+to+the+console this link for other troubleshooting steps.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Good Luck
Regards

Hi,

Do you still have your Xbox One and does your external hard drive still work on that console?

I have successfully connected both my Seagate 'Game Drive' and my external SSD USB 3.0 drives to my Series S without any problems. All my installed games show up fine.

The Series X/S supports the same external drives as the Xbox One/S/X support. If your drive isn't being detected it's probably become corrupted or has a hardware issue.

Hi,

If your game is now a Series X optimised title, it can no longer be played off an external hard drive. It must be moved to either the internal storage or an optional expansion card.

External USB hard drives are too slow to play Series X optimised games. None Series X games will still run from your external drive. The internal storage in the Series X is a fast NVME SSD. These drives are several times faster than mechanical hard drives.

This article explains the difference between using a regular external hard drive versus the custom external storage for the Series S/X- https://news.xbox.com/en-us/2020/09...xbox-series-s-custom-storage-solution-primer/

An external hard drive used on the One will work for the Series S/X, but won't have the exact same performance as the one created for the Series S/X.

If you have an Xbox One with an external USB 3.0 hard drive connected to it with games installed on it. Then just disconnect the drive from the Xbox One, and connect it to the Series X, the drive should be recognized, and you should be able to play the games without having to install them.