Xbox Series X: How Can I Download a Gift From Message Center - Forza Horizon 5

Hi Jason,

What’s the specific error message you receive when trying to access the Auction House and trying to download gifts? Can you share a screenshot here?

Are you able to access the Auction House in another Forza game like FH4?

If it’s greyed out and says feature locked or something, then it’s probably because you need to reach a certain amount of progress as Nursemorph says. I don’t remember the exact point when everything unlocks (and there’s not much info on this anywhere), but try to complete the intro and unlock the Festival playlist as advised under ‘Why is the Auction House grayed out?‘ (at the end of the article) here:

Forza Horizon 5 Auction House - Forza Support

You can at least eliminate the privacy settings/online permissions and suspensions as possible reasons. The only other possibility is that there’s a restriction or limitation on the network side where you may have to open some ports on your router, but then this should indicate a connection error and not anything involving privacy settings or anything.

Thanks for the reply, I have played the game for about 10 mins today, done 2 races, not sure how I could incur a ban from that

This was a huge help and fixed my issue. I found it easier to navigate on a desktop and use the Privacy button on the top dash bar for a more direct link.

After hitting the Privacy button, I choose the Xbox Logo Tab under the “Manage your Privacy Settings” where I found all the settings.

Thanks again for your help.

No worries, glad to hear it’s resolved! Feel welcome to post back if you encounter any errors, or have any further questions or concerns

Happy holidays!

Hi there Dwight, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

For in-game issues like the ones you are experiencing with Forza Horizon 5, it is necessary for you to contact the game's dedicated support team so they can assist you, as they are the ones responsible for helping with these types of internal game problems.

You can reach out to them through the following link:

https://support.forzamotorsport.net/hc/requests/new

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I appreciate your understanding and wish you good luck!

Kind regards,
Gerardo.