Xbox Series X has glitchy/stuttering audio with headphones when on a menu, or in an app...

my xbox series X is playing up i have no game audio for xbox one and series X games, xbox 360 game worked fine, i reset my console kept games and apps and no audio still. i dunno ill call support when i can, Im using samesung 4k hdr qled tv and it worked fine a few hours ago and then just stopped. and last few months been having no menu sound and start up sound too issue now no games audio

Hello Carl,my name is Marvina, I will be happy to help you.

I am very sorry for what you are going through, based on the information you have provided, it seems that the problem is related to the configuration of the headphones.

Your headset may not be set up correctly to use the microphone with your Xbox series X.

I've seen this problem before and there are a couple of things you can try to fix it:

Check that the headphones are updated with the latest firmware. You can download the latest firmware from the SteelSeries website.

Check that the headset is properly connected to the Xbox series X. Make sure the headset is turned on and in pairing mode.

Check your Xbox series X sound settings. Make sure your headset is selected as the audio input and output device.

Reset the headphones. You can reset the headphones by pressing and holding the power button for 10 seconds.

Here are some specific steps you can try:

Update headset firmware

Go to the SteelSeries website.

Click the "Support" menu.

Click "Product Updates."

Look for the Arctis 9X headphones.

Click the "Download" button to download the latest firmware.

Once the firmware has downloaded, follow the installation instructions.

Check the headphone connection

Make sure the headphones are turned on.
Press and hold the pairing button on the headphones for 5 seconds.

On Xbox series X, go to Settings > System > Accessories > Headphones & Microphones.

Select Arctis 9X headphones.

If the headphones are connected correctly, you will see a message that says "Connected."
Check your sound settings

On Xbox series X, go to Settings > System > Accessories > Headphones & Microphones.
Select Arctis 9X headphones.

In the "Audio input" section, make sure headphones are selected as the input device.

In the "Audio Output" section, make sure headphones are selected as the output device.

Reset the headphones

Press and hold the power button on the headphones for 10 seconds.

The headphones will turn off and then turn on again.

If you have tried all of these steps and are still having problems, you can contact SteelSeries support. They can help you solve the problem.

Source: https://support.xbox.com/help/hardware-network/accessories/troubleshoot-xbox-wireless-headset

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

Hello Fernando.

Sorry for the late reply, but none of those options on the website work. I recently changed wifi providers and even that didn't help with the audio stuttering. Even deleting the app off my phone and reinstalling it doesn't help.

Edit: On top of the stutter, audio has now just been disappearing entirely for no reason and only comes back when I restart the app.

Hi Nursemorph,

Thank you for your response.

I did the following test with gears 5 (Act 1 Chapter 2 beginning

1. Wired connection my Xbox One Elite Controller (1st gen) into Xbox. Audio stutter in game cut scene does not occur

2. Wired connection Xbox Series Controller into Xbox. Audio stutter in game cut scene does not occur

3. Wireless connection Xbox Series Controller into Xbox. Audio stutter happens. However, by moving the joystick (i.e. making it response and not being idle), the audio stutter stops and works normally until controller is left idle for like 10 sec (based on my rough calculation), the stutters comes back.

As such, the response provided by you matches against my issue.

The in-game cut scene i tested so far with this issue was:

1. Gears 5

2. Star Wars Fallen Order

Therefore, is there a way to file the report to Microsoft so that a firmware patch can be put through to fix this? I don't want other people who bought this headphone for in-game experience to be ruin by this.

Again, thank you so much for the help. At least there is a temporary work around for the time being instead of needing to sent for a replacement.

Edited after the reply email would have been sent

It's the new series x wireless one. Microsoft wireless headset

I can't find any info on what audio device you pick when presented with options for surround, headphones, stereo etc.

It's not about testing the sound it's about making sure you pick the correct in game device for audio. Testing in the Dolby app doesn't give you a choice of audio device, it just works. At a system level the Xbox & PC will automatically have Atmos for Headphones selected in the system audio settings but once in game it's unclear which audio option to choose for the kind of output device you have from the games settings.

A good example of a new game with those choices is Battlefield 2042 on Xbox series consoles and almost every game on PC.

Do you select surround which is Atmos, headphones which fake Atmos, or stereo because the system is supposed to be processing audio into 3d audio?

It's very unclear.