Xbox series X green screen :(

Microsoft haven't said it is. I believe the green Xbox One startup screen will stay, and the Xbox Series X/S will get the new Xbox boot up screen.

Hello There ! According to the explanation you have provided, you will only need to follow those simple troubleshooting steps mentioned on the link bellow and your issue should be fixed.

Troubleshoot system updates on Xbox | Xbox Support

If the issue persists , Please click on the link below and follow those steps:

How to reset your Xbox console to factory defaults | Xbox Support

If this does not resolve your issue, please try to create a replacement order for your device on this link:

Getting your Xbox device serviced | Xbox Support

Hello there @AmandaJ225, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the console situation; However, I believe your console might need just a system refresh to perform the system update successfully. I would like you to go through the following steps to perform a quick power cycle.

I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

If you are still receiving the same error, I would like you please to kindly follow the instructions below to physically reset your console:

- Turn off the console unplug all the cables then re-plug them back again.

- Click on the "Bind" and "Eject" buttons at the same time after 10 seconds click the home "X" button just once without letting go of the two buttons. Throughout the whole process you will hear two beep sounds and end up with a troubleshooting page. On your screen. You will need to select the "Reset this Xbox" option and choose "Reset and keep my games and apps".

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

In case all previously mentioned troubleshooting steps weren't helpful, the next solution would be to perform an offline system update. In the link below you will be directed to everything you need to know about the offline update and how to run it.

The link: Perform an offline system update | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

After trying the first link, once the unit was turned back on, the screen is now green from the start up (even after waiting over the 10 min time frame).

We are unable to see where to navigate in order to complete the second link provided.

I will move on to the third link you gave. I appreciate your time.

To fix Xbox stuck on green loading screen issue, the easiest and direct way is performing a hard restart Xbox One. Press and hold the Power button on the console for about 10 seconds. The system will reboot. If there is no other serious issue, Xbox One green loading screen issue should be solved. Please report back on what you get.