Xbox Series X "Getting your Xbox 360 info..." will not complete. No profile for back compat...

Discus and support Xbox Series X "Getting your Xbox 360 info..." will not complete. No profile for back compat... in XBoX on Consoles to solve the problem; TL;DR: any 360 game i try to play on my series x, attempts the "Getting your Xbox 360 info..." process. fails. then wont let me sign in to my xbox... Discussion in 'XBoX on Consoles' started by X ELZHI X, Nov 25, 2020.

  1. X ELZHI X
    X ELZHI X Guest

    Xbox Series X "Getting your Xbox 360 info..." will not complete. No profile for back compat...


    TL;DR: any 360 game i try to play on my series x, attempts the "Getting your Xbox 360 info..." process. fails. then wont let me sign in to my xbox account.

    Wanting to take advantage of some of the new content on GamePass with the addition of EA games, I went to boot up Skate 3. I was met with the "Getting your Xbox 360 info..." page, a blank progress bar, and an endlessly spinning wheel. After about 5-10 minutes
    eventually the screen fades to black and the 360 game will load, but with no profile signed in. The game will prompt me to sign in, taking me to the 360 interface. I am told I need to "Download your profile to use it on this console". It then shows "Checking
    network status" with another spinning wheel steadily chugging along. After a while I will eventually receive a Can't Connect error: Can't connect to Xbox Live. Test your network connection, etc. But I am connected to xbox live. I cant function completely fine
    with all other connected aspects of the console, including a different 360 game from my library, one not associated with EA Play service, incase there was some conflicting authentication happening. Nope. Same issue when I attempt to play Banjo-Kazooie.

    I have scoured the limited amount of resources on this issue. Here is what I have tried:

    Hard Reset Console

    Hard Reset Network

    Removed saved game data

    Removed all 360 data

    Erased and redownloaded games

    Removed xbox account and signed back in

    Ensured I am on an ipv4 network

    Seems like a software bug to me. Hope they acknowledge and fix this soon!

    :)
     
    X ELZHI X, Nov 25, 2020
    #1
  2. Obsessive Power Win User

    I'm new to Xbox can I download the Xbox 360 games me er having a 360

    All Microsoft Xbox accounts have an Xbox 360 profile that can be downloaded to either a real Xbox 360 console or to the Xbox 360 emulated dashboard on Xbox One and Series X|S consoles. Even if you made a new account now, it would still have a 360 profile.

    When you run a backwards compatible 360 game on your Series X for the first time, you will be asked to enter your email address and password. This is so the 360 profile can be downloaded. It does this because that is how the Xbox 360 does things.
  3. RandyAU93 Win User

    Xbox Live Arcade games/subscription

    While back-compatibility on Xbox One is pretty well set at this point, the plans for Xbox Series X aren't fully established yet. There are unconfirmed rumors that suggest that Series X's back-compat will be very extensive … to the point where the console
    would be able to play any OG Xbox, Xbox 360 or Xbox One title available, even if it's not on the current

    Xbox One back-compat list    . If that rumor is true, that would mean that any such game would work natively, as if Series X was that console.
  4. StuartATrueRed Win User

    Can't sign into Xbox live for backwards compatible.

    Xbox Live for the Xbox 360 (includes Xbox One, Series X|S back compat) is currently down at the moment. No ETA on a fix.
  5. PalmettoBling Win User

    Question about Orange box

    And, if it were not backwards compatible, you might have to wait until the release of Xbox Series X, as they have said they have stopped working on bringing Backwards Compatible titles to Xbox One until the Series X launch to get Backwards Compatibility
    up and running on the Series X. Form there, I imagine they will move back to bringing titles to both Series X and Xbox One for a few more years.
  6. XBF Ezra G Win User

    mejorar la retro compatibilidad de xbox clasico(1ra generacion)[improve the retro compatibility of classic xbox (1st generation)]

    Hello armando herrera94,

    Thank you for your post. I understand you are looking for more games to be added to the backward compatible list. At this time, work on backward compatible titles is pushed back for the release of the Xbox Series X. The current list of

    backward compatible games     are the only titles available until the Xbox Series X release.

    I hope this helps.
Thema:

Xbox Series X "Getting your Xbox 360 info..." will not complete. No profile for back compat...

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