Xbox Series X - Games running at high ping

Discus and support Xbox Series X - Games running at high ping in XBoX Games and Apps to solve the problem; Hi there, I've recently run into an issue on my Xbox Series X where I cannot play any online games without having more than 100 ping which makes... Discussion in 'XBoX Games and Apps' started by DejaLew, May 24, 2021.

  1. DejaLew
    DejaLew Guest

    Xbox Series X - Games running at high ping


    Hi there,

    I've recently run into an issue on my Xbox Series X where I cannot play any online games without having more than 100 ping which makes playing games like, Warzone unplayable, I've tried running a smaller indie game I have on my console, Golf with Friends but again the same issue with 100+ ping consistently. I played Warzone all day yesterday without any issues then I went for dinner and came back to my Xbox in the evening and the issue with high ping started, I did the router/modem reset a few times and changed ethernet ports but no change in my ping, so I left it and thought it would be fine coming back tomorrow (today now) but my ping is still high.

    I've reached out to Xbox Support but can only speak to other gamers as for some reason the callback feature doesn't work for me so I cannot physically speak to someone at MS Support - I've exhausted all options via the gamers support and tried everything they told me which was...

    Step 1) Alternate mac address, click clear, and restart the console.

    Step 2) Checked if I was on a wired connection (which I am).

    Step 3) Restore Series X to factory settings.

    ...nothing worked so they said to ring my ISP as they had nothing else to suggest.

    I rang my ISP, BT about the issue and they ran their usual line checks and everything came back fine, they had nothing else to suggest as everything looked good for our connection on their end - Prior to calling them I did a speed test and the results are what I expect, 7ms ping, 54 Download, 12 upload.

    I can't even stream a live stream on Twitch via my Series X without it buffering - I can stream Twitch fine on my computer without it buffering so this makes me think it's something wrong with my Xbox and not my Network. I now have to watch YouTube videos in a lower resolution on my Xbox to stop them from buffering.

    I found that a user on another thread had downloaded the Xbox insider program and installed the omega system update which fixed their lag issues - I did exactly that but I still have high ping.

    Is there a way I can get hold of Xbox Technical Support on the phone here in the UK? If not, does anyone have anything else to suggest cause I've done everything and I am completely out of options.

    Thanks,
    Lewis / XBL:

    Few more details, I've owned my Series X from brand new and had it since release day, and no issues until yesterday. There's been no change to my Network either and my ports are correctly set in my router settings.

    :)
     
    DejaLew, May 24, 2021
    #1
  2. DejaLew Win User

    Xbox Series X - Games running at high ping

    Hi Mohammed,

    Appreciate your answer and reply to my post on MS Community - I believe the fault here was with the plug I use to run the ethernet cable into my router to avoid having a long wire going through the house, I switched the ethernet cable into an alternative slot on them and everything is back to normal now. (The plug sockets are not exactly something I look at every day!)

    I am happy to be back in Warzone killing everyone :)

    Thanks,

    Lewis / XBL:
  3. XBF Mohammed C Win User

    Xbox Series X - Games running at high ping

    You will need to identify the root cause first!

    Since you tried all the steps you mentioned, I would recommend testing your connection at a completely different location.

    The point of testing the console on another network is to determine whether the error is with your network or with your console.

    If the connection test at the new location is successful, this is likely an issue from your ISP and you will need to contact them to find a solution!

    If it is not successful , this is likely an issue with the console itself, and you will need to get it repaired through visit Device service and repair if it is still under warranty.
  4. SwordofWhedon Win User

    Why does the game downgrade from Xbox X to Xbox One

    well my first guess would be that because an Xbox one has about a 8th of the power of an Xbox series X, the game does not run in nearly as high resolution

    this would definitely come in to play in a scenario of high particle effects like fog
  5. Obsessive Power Win User

    PC gaming is better with Xbox on powerful laptops and desktops.

    Do you get better FPS?

    If you've got the hardware sure, if not then no. You'll need a high end processor and a high end graphics card.

    I've got an 8th Gen i7, 16GB RAM and an RTX graphics card. My graphics card alone cost as much as an Xbox One X!

    Obviously with a system like mine, games that the Xbox One S and even the One X that are locked at 30 fps, easily run at 60 fps and beyond on my set-up.

    Better ping?

    No, but better FPS makes online gaming all the better. Ping will be the same no matter what platform.
  6. Mr Durva Win User

    Server lagging out despite my connection?

    could it be that since I'm running my xbox through wifi that its causing the ping to be that high?
Thema:

Xbox Series X - Games running at high ping

Loading...
  1. Xbox Series X - Games running at high ping - Similar Threads - Series Games running

  2. Im looking to know if I will be able to run Series X GTA 5 on PC Cloud gaming once I...

    in XBoX Games and Apps
    Im looking to know if I will be able to run Series X GTA 5 on PC Cloud gaming once I...: I have my data from Xbox one GTA 5 and I'm considering migrating to the Series X version to run with my friend. What we both are wondering is if I will be able to run that same data in the Series...
  3. Runned all the games neatly, but GTA5 (Series S/X) version is an different thing...

    in XBoX Games and Apps
    Runned all the games neatly, but GTA5 (Series S/X) version is an different thing...: I have an Xbox Series S, i bought it Semi-new and apparently the shop checked the console to see if it's everything right... anyways, On performance mode, it runs perfectly, but in fidelity mode...
  4. Can you run series X/S series games on the Xbox one X?

    in XBoX Games and Apps
    Can you run series X/S series games on the Xbox one X?: Can you run series X/S series games on the Xbox one X? 5aefb1e3-f685-4bae-853c-c02d1082d0f9
  5. Why does my Xbox Series X keep crashing when trying to run online multi-player games?

    in XBoX on Consoles
    Why does my Xbox Series X keep crashing when trying to run online multi-player games?: When running certain games over the past year (MW3, Forza Horizon, MLB the Show), my Xbox keep closing the game application and return me to the home screen. Most times, this causes me to lose the...
  6. Hi, recently when I install games on my X Series they are running at less than 20 fps.

    in XBoX Games and Apps
    Hi, recently when I install games on my X Series they are running at less than 20 fps.: Hi, recently when I install games on my X Series they are running at less than 20 fps. c63865e5-13be-40ee-827e-c44e02e6369e
  7. Can my MSI optix mag27cq curved gaming monitor run 1440p and 120 fps on my Xbox series X.

    in XBoX on Consoles
    Can my MSI optix mag27cq curved gaming monitor run 1440p and 120 fps on my Xbox series X.: Can my MSI optix mag27cq curved gaming monitor run 1440p and 120 fps on my Xbox series X. It is 120 fps compatible but only on 1080p, and 1440 compatible but only on 60 fps....
  8. Why is my Xbox series s glitching and not loading/running games, and can I fix it

    in XBoX on Consoles
    Why is my Xbox series s glitching and not loading/running games, and can I fix it: Multi coloured pixels on screen Big blocks appearing in screen Games not loading/lagging /glitching really badly I think it may be some sort of internal problem or something wrong with the hdmi...
  9. Series S remote play stops working when running games

    in XBoX on Consoles
    Series S remote play stops working when running games: Bought a brand new Series S from Walmart just after Starfield came out. Console works fine locally usually but I very rarely use it locally. I bought it because I remote play on my phone around...
  10. xbox series x advertises as a 4k 120hz console but barely any games can run that "false...

    in XBoX Games and Apps
    xbox series x advertises as a 4k 120hz console but barely any games can run that "false...: very sad to see that we are being lied to about the performance of the so called next gen consoles microsoft needs to do a better job with game developers to make sure a game is a solid 120fps and...