Xbox Series X - Games running at high ping

DejaLew · May 24, 2021

Hi there,

I've recently run into an issue on my Xbox Series X where I cannot play any online games without having more than 100 ping which makes playing games like, Warzone unplayable, I've tried running a smaller indie game I have on my console, Golf with Friends but again the same issue with 100+ ping consistently. I played Warzone all day yesterday without any issues then I went for dinner and came back to my Xbox in the evening and the issue with high ping started, I did the router/modem reset a few times and changed ethernet ports but no change in my ping, so I left it and thought it would be fine coming back tomorrow (today now) but my ping is still high.

I've reached out to Xbox Support but can only speak to other gamers as for some reason the callback feature doesn't work for me so I cannot physically speak to someone at MS Support - I've exhausted all options via the gamers support and tried everything they told me which was...

Step 1) Alternate mac address, click clear, and restart the console.

Step 2) Checked if I was on a wired connection (which I am).

Step 3) Restore Series X to factory settings.

...nothing worked so they said to ring my ISP as they had nothing else to suggest.

I rang my ISP, BT about the issue and they ran their usual line checks and everything came back fine, they had nothing else to suggest as everything looked good for our connection on their end - Prior to calling them I did a speed test and the results are what I expect, 7ms ping, 54 Download, 12 upload.

I can't even stream a live stream on Twitch via my Series X without it buffering - I can stream Twitch fine on my computer without it buffering so this makes me think it's something wrong with my Xbox and not my Network. I now have to watch YouTube videos in a lower resolution on my Xbox to stop them from buffering.

I found that a user on another thread had downloaded the Xbox insider program and installed the omega system update which fixed their lag issues - I did exactly that but I still have high ping.

Is there a way I can get hold of Xbox Technical Support on the phone here in the UK? If not, does anyone have anything else to suggest cause I've done everything and I am completely out of options.

Thanks,
Lewis / XBL:

Few more details, I've owned my Series X from brand new and had it since release day, and no issues until yesterday. There's been no change to my Network either and my ports are correctly set in my router settings.

:)

DejaLew

Hi Mohammed,

Appreciate your answer and reply to my post on MS Community - I believe the fault here was with the plug I use to run the ethernet cable into my router to avoid having a long wire going through the house, I switched the ethernet cable into an alternative slot on them and everything is back to normal now. (The plug sockets are not exactly something I look at every day!)

I am happy to be back in Warzone killing everyone

Thanks,

Lewis / XBL:

XBF Mohammed C

You will need to identify the root cause first!

Since you tried all the steps you mentioned, I would recommend testing your connection at a completely different location.

The point of testing the console on another network is to determine whether the error is with your network or with your console.

If the connection test at the new location is successful, this is likely an issue from your ISP and you will need to contact them to find a solution!

If it is not successful , this is likely an issue with the console itself, and you will need to get it repaired through visit Device service and repair if it is still under warranty.

SwordofWhedon

well my first guess would be that because an Xbox one has about a 8th of the power of an Xbox series X, the game does not run in nearly as high resolution

this would definitely come in to play in a scenario of high particle effects like fog

Obsessive Power

Do you get better FPS?

If you've got the hardware sure, if not then no. You'll need a high end processor and a high end graphics card.

I've got an 8th Gen i7, 16GB RAM and an RTX graphics card. My graphics card alone cost as much as an Xbox One X!

Obviously with a system like mine, games that the Xbox One S and even the One X that are locked at 30 fps, easily run at 60 fps and beyond on my set-up.

Better ping?

No, but better FPS makes online gaming all the better. Ping will be the same no matter what platform.

Mr Durva

could it be that since I'm running my xbox through wifi that its causing the ping to be that high?

Xbox Series X - Games running at high ping