Xbox Series X games having a black screen before loading.

Hello. I have been playing with my brand new Xbox Series X for about a week now and everything has been fine until I found out that I could turn HDR on for the X because my TV supported it. Ever since I’ve turned this on, games have a 1-2 second black screen right as they launch and whenever I am in a game and press the guide, it looks a tiny bit blurry. (Note: This only seems to happen with HDR on, and only happens while I am currently playing a game). Does anyone know what the problem is?!?

Not a problem with the system or tv at all, your tv/ Xbox is just making sure they are both launching in hdr format. Some TVs also do it differently. I have the x900h Sony and it does this too. As for the blurry that your getting it should be able to get adjusted in the settings either on the tv or calibration on the Xbox. Hope this helps

Hello there @LiamMead1, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Same here.

Series X. I can't even get into the game. As soon as I try and launch a new game from the title screen I get a black screen and the loading icon freezes. So frustrating.

I have an Xbox Series X and FH5 from Dec 21. Been playing fine for a couple of months, lots of play and progress in game. The other day it wouldn't load for no reason, it won't allow me to load from game pass either (just black after the initial small print about Mexico). I uninstalled and reinstalled the game (several hours!) and then got some new loading screens (car instruments, producer graphics and sounds, etc.), then screen then goes black and it won't load still. Have uninstalled and reinstalled again. Same problem - starts to load and then dies. Other games (e.g. Fornite) work... Any ideas please?

I have Forza Horizon 4 on the Xbox Series X and it has been infinitely loading on the main screen which is weird. I have not been able to play it for almost a month which sucks because this is my favorite game and I can not even play this guy. I am so sad... ;(

Any help

You are not alone in this as a lot of people have the same issue from what i read.

Did you play the game on Xbox One before getting the XSX? And do you still have it? If so, then this thread might (and I stress might) be useful:

https://forums.forzamotorsport.net/...x-Series-S-X-Infinite-Loading-Screen-Fix.aspx