Xbox Series X Freezing when trying to play some games

Hi galmi-sama



Greetings!



Thank you for posting in Microsoft Community



I do understand the urgency of you wanting to find other ways for this issue of yours in regards with your specific game that freezes. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you.

To get started, I'd like to ask a few questions to better understand the problem that you're facing:

• Is the First Descendant Demo game is the first time you play the game?
  
• After skipping the cutscenes, when it freezes, is the game still producing sound?
  
• Is your TV that you are using supports 4k or HDR resolution?
  

We are just asking these questions as well for us to dig deep down on the concern that you are facing since everything goes well it is just that after the cutscene, from there the game freezes and we also want to see and check if it will still produce sound as well because it might be issues with compatibilities with your TV and the game compatibilities.

Since everything works fine on your friend's console, possible factors might have been on your end especially TV resolutions as well. But that are just possibilities as well. In addition, I will provide some support articles for you to utilize as well and for your reference too on checking your TV if it meets the requirements, click here:

• Troubleshoot game issues on Xbox
  
• Troubleshoot 4K and HDR
  
• Do my TV and Xbox support 4K and HDR?
  

In addition, to see and check the capabilities of the game especially on The First Descendant, here is the page that you can check and compare it with your TV for some compatibilities since we may isolate this on graphics issues, click here: The First Descendant

Thank you for reaching out and sharing your issue. I hope all of this information's are helpful. We look forward on your response.



Regards,



Microsoft Community Moderator

Hi galmi-sama



We have not heard anything from you in the last 72 hours. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.



Please create a new topic to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)



Regards,



Microsoft Community Moderator

The game is actually freezing and crashing hard, and that since the last patch.....it really annoys me, NO

it's pissing me really off.



I can't play normal on a Xbox Series X without a crash or a freezing Game. Playing with Xbox Series X controller, 4K HDR 60FPS , cross play enabled (without crossplay the Xbox found no Matches )



The Game crashes 10 min into play, either when in a match or in menu.

I have conducted following troubleshooting steps: Reset the game, reinstalled the game, reset the console completly, reset the console, removed everything and nstalled BF2042 again....



https://answers.ea.com/t5/Technical-Issues/Xbox-Series-X-BF2042-Crash-Persists/td-p/11024163/page/10

My xbox series x is crashing when playing Anny game is started op it freezes after 2 minutes and shuts down can you tell when there will be a fix update for this best regards theis

Hi is it can you tell me when a crash bug fix for xbox series x i coming out my xbox series x keeps freezing the game and crashes playing for 2 min then it turns off best regards theis

Atm its an ongoing issuse, i find it happening most with AC:Val and COD:CW. It happens also with Rouge Company and MK11Ultimate.