XBOX Series X First time Setup 0x80072f8f 0x87dd0003

Hi,

Hope someone might be able to help.

I was one of the lucky ones (or unlucky as it seems now) to purchase the series X when they were first released back in September 2020, I didn't actually get it delivered until November 2020. We kept it wrapped because it was for my boys birthday on April 2021 but we were moving homes, decorating and so didn't want to get it all dusty, therefore we said we'd gift it to him this year. So this month we celebrated his Birthday, and finally gifted it to him.

Next morning we proceeded to hook it up to our new 75" 4k TV we got just for this. Turning it on went through the first time setup. Tried to use the xbox app on the mobile to complete setup but it wouldn't pair, so just used the controller instead. It told us we had an update which we started and then it came back with the following error...

0x80072f8f 0x00000000 0x00000201

I tried the holding power button for 10 seconds, then powering up again.

Pulled power and network cable out, waited 3 mins and then did the eject+pair then hit power and release. wait for two chimes (although I only get one) to reset the console.

Also tried the latest OSU1 update from the MS update site which update perfectly and then fail in the same way as above on the first time setup. Also want to mention I'm not on the insider program. So these are the regular updates.

I tried on Sky Broadband LAN in the UK speeds of 38Mbps which gave the same error.

Also tried using my Sky Mobile 5G tethered to my phone with WiFi sharing disabled

Tethering on EE Mobile 5G gave me a different error code...

0x87dd0003 0x00000000 0x00000201

After trying Trying the tethered connection and switching to a LAN connection it would then show the following message...

Your Network is good, but there are some xbox service issues.

Sorry, there's a problem on our side. To see which services are affected, check the current service status in Settings > General > Network Settings or go to xbox.com/status

So I can't browse the menu above because it hasn't created the Home Screen at this point, still stuck on first time setup. Therefore checked online and all services seem fine.

I have seen many people with the same issue online around the same time I had purchased it only they started using it then and they were simply forced to swap, Microsoft could not provide a fix or explain what the actual issue was.

I spoke with Microsoft Support with a nice chap called Alex. We went through the same troubleshooting He told me what I already knew. I was 5 months over on my warranty, he tried to escalate to the other teams to try and get me a replacement but it was declined twice. I understand that I am out of warranty but asked that if the console was saving any logs they would see it was only just turned on now because it was meant to be gifted. However you would expect that it was tested before shipping and if an update they provided broke it, shouldn't they provide me with a fix rather than bill me for another £250 for what is a brand new console which I paid £500. So very disappointed in the customer service element.

If anyone knows how to fix this or able to help with a replacement I would be grateful.

Thank you

:)