Xbox series x Ethernet port broken?

Hi all,

It’s not a new question I know, but is there any fix for the Ethernet port problem with the Series X planned?

I can see questions ranging back from release and it is making the unit completely frustrating to use. Any time it powers down, it disconnects from Ethernet upon restart and takes a long period of restarts, resets and unplugging to reconnect again.

It seems to be particularly bad when in energy saving mode, where it won’t connect at all. I’ve tried every way of resolving the problem but it simply reoccurs immediately afterwards and never stays connected for long.

Microsoft must be aware - are they planning a fix? Is it a hardware/firmware problem? Are all series x’s doing this?

I'm having the same problem. Unplugged my series x and played on another console, plugged my series x in and couldn't connect to internet using ethernet port. Wireless works fine. Did everything to diagnose the problem. Called Microsoft and I'm barely 2 months out of my warranty, go figure. Read up on this problem and we are definitely not the only ones dealing with wonky ethernet ports. Wish I had a answer for ya bud.

I spent 300 dollars to get my Xbox "repaired" because it was 2 months past warranty. I still have the same issue with the ethernet port. It's maddening. I've just resigned to using our terrible Wi-Fi

Yes mate the Xbox Series X will have an optical out port, 2 HDMI ports, 2 USB-C port, Ethernet

Hello John D, my name is Jose, and I would be happy to help.

Here are some suggestions to try to solve the Ethernet port issue:

Check the Ethernet cable: Make sure the Ethernet cable is not damaged. Try using another cable to rule out any issues with the cable itself.

Try another port on the router: Connect the Ethernet cable to another available port on your router. If the original port received a shock during the storm, it may be damaged.

Restart the router: Turn off the router, wait a few minutes, and turn it back on. Sometimes, restarting the router can resolve connection issues.

Xbox network settings: Go to the network settings of your Xbox Series S and ensure that it is configured correctly. You can try setting up the network connection again.

Firmware update: Ensure that both your Xbox and your router have the latest firmware installed. Firmware updates sometimes fix compatibility issues.

If the problem persists after trying these solutions, it may be necessary to consider repairing the Xbox Series S or seeking additional assistance from Xbox technical support.

Xbox Technical Support: https://support.xbox.com/

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose.

Okay so the computer may not be using the Belkin router because there are no ports on the computer that allow for a Ethernet cable to connect. There is a wireless card with antenna where the Ethernet usually would plug in so I'm assuming the card with the
antenna is how the WiFi is being picked up. During the x box test it shows a check mark for wired indicating it is not the Ethernet port on the x box as the check mark would not appear if that were broken.