Xbox series x dropping off wifi

Discus and support Xbox series x dropping off wifi in XBoX on Consoles to solve the problem; Is Microsoft doing anything about the ongoing issue of the series x dropping from wifi at 5ghz? I’m pretty annoyed because I have just upgraded and i... Discussion in 'XBoX on Consoles' started by Ninjarooski, Feb 11, 2021.

  1. Ninjarooski
    Ninjarooski Guest

    Xbox series x dropping off wifi


    Is Microsoft doing anything about the ongoing issue of the series x dropping from wifi at 5ghz? I’m pretty annoyed because I have just upgraded and i wish I hadn’t because I didn’t have these problems with the one s and this was double the price! I have tried spitting the wifi but it lags... I have tried an Ethernet connection and that drops out more than it does on the wifi.... I have read people having this issue since like November last year and for such an expensive product I would have thought it would have been addressed by now?

    :)
     
    Ninjarooski, Feb 11, 2021
    #1
  2. XBF Zineb F Win User

    Xbox series x dropping off wifi

    Hello there @Ninjarooski, I hope everything is going well!
    Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

    Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

    Settings > Network Settings > NAT type => It should be open.

    If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

    In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

    The link: Troubleshoot your Xbox One network connection | Xbox Support

    In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

    Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards
    Stay safe, and happy gaming!
  3. Just a Volunteer Win User

    Xbox Series X drops wifi connection

    I use 5Ghz

    Edit July 15 2023...

    It's still occurring every day.

    Note... Console is X Series X Alpha Skip Ahead Insider Preview OS and receives regular System updates.

    Line of sight 2 metres Console to Wifi Gateway.

    Edit July 19 2023.

    Not occurring every day now Thank Gaia!
  4. BryanLambert Win User

    Xbox Series X drops wifi connection

    I’ll having the same issue now. Reset, powering off, unplug modem. Nothing is working for me. Hopefully it’ll fix itself soon. No issues with any other devices.
  5. KkuJoO Win User

    Xbox Series X drops wifi connection

    This happens quite regularly with my WiFi also after turning the console on from Energy save power mode.

    All I do is restart the console from the power menu. Long press controller xbox button and select Restart console.

    Is your console in a Xbox Insider preview?

    If so, use the Report a Problem app to report the issue after console reconnects to network.
    I am also having the same issue. What I did do though was switch from my 2.4 Ghz to my 5 Ghz wifi connections. I am still troubleshooting but maybe that will help you in your situation.
  6. Just a Volunteer Win User

    Xbox Series X drops wifi connection

    This happens quite regularly with my WiFi also after turning the console on from Energy save power mode.

    All I do is restart the console from the power menu. Long press controller xbox button and select Restart console.

    Is your console in a Xbox Insider preview?

    If so, use the Report a Problem app to report the issue after console reconnects to network.
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Xbox series x dropping off wifi

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