Xbox Series X - Dolby Vision compatibility issues on LG C1 2021, HDR Mode too, menu freezes...

No, unfortunately, one cannot speak of clarity in this case, because I have experienced the exact opposite case.

I own the LG C1 and the LG C2, and the handshake problems have NEVER occurred in over a year of use on the C1! Instead, however, they keep coming back with the C2 on the same Xbox Series X console. When switching this console back to the C1, the same picture again, NEVER! LG C1 and LG C2 both support Dolby Vision (for gaming). Before testing the LG C2 with one / my Series X, I had never heard of the handshake issue with Dolby Vision. Besides, the LG C2 works very well, but the Dolby Vision handshake in games can hardly be tested on other devices, because the PS5 does not support this feature and other devices are at least unknown to me.

Hi RapidAdjustment,

Welcome to Microsoft Office Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

I would admit this is detailed and quite a long list of issue that happened just after you updated. We apologize for it brings inconvenience to your gaming experience and I solely believe this should be raised as feedback so this will be addresses by Team Xbox. Since you have mentioned, you already gave feedback, may we confirm if you used the Xbox Report a problem app? If yes, that's a great start because this is a how you will be able to report an issue to the team.

If no, then here are steps to report an issue with the update:

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We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.



Sincerely,



Xbox Forum Moderator

Microsoft Community

You should also report these things to LG and check for firmware updates that may address them

I've never had an issue with

my Onkyo receiver it's actually fixed my issue with my series x and lg c1 issue and my Onkyo receiver came out in 2017 and it supports 4k hdr and Dolby vision. All work perfect. The issue is a Xbox issue as my 360 and my ps3 and my series s never had an issue directly to the tv it's only with the series x and it's strange that you blame the tv when all other devices work but the series x.

I just had this same issue on my LG G3 TV. I went in and turned off Dolby Vision on the XBOX Series X and that fixed the issue. HDR works fine. This seems like a issue with a recent update.