Xbox series x customer service

First question is obvious. I know from any other store orders on Nov 10th these were orders not pre-orders like last month these should had been items ready to be shipped. Typically if you put items out for sale they have a specific quantity and they would
tell you it was a pre-order or no. This is not the case for me when I have screen shots. My general question for anyone with have shipping issues and have a good POC for customer service.

I did order on the 10th. I appreciate the feedback you have been more helpful then anyone else. Also that call back is a joke

Sounds like you ordered on Nov 10th launch day from the Microsoft store. The 2 or 3 day was an error in the system. The actual ship date os Dec 23rd. They are holding onto our funds in our bank stuck on processing until it ships. Also, our order history
in our microsoft soft account will be labled pending until its ready to ship. Go to goggle and type in xbox customer support or microsoft customer support and call them directly. The whole go to xbox.com/help to request a call back is a joke. Every configuration
uou put in says they dont give phone support for thst issue. Call them directly, upon their request show them the screen shots. They have been giving people with proof their orders said the console would be received on 11/12 a $50 dollar xbox gift card. Get
your money for their mistake.

Well first you do know therr is a worldwide crisis going om right?

2 there is also a worldwide shortage of consoles

2-3 business days is during normal times not during a launch this isnt a normal times and wont be for a very long time

As with every single launch its very rare to be able to walk in a store and find stock without calling first

Its pending because you have to wait for restock

And if you didnt know ps4 and xbox one even ps3 or switch all had stock shortages for months

Switch lasted 2 years before stock normalized

With the global pandemic manufacturing capacity has been cut in half or worse due to social distancing and shipping from overseas issues

Both sony and ms anniunced shortages and will last a very long time

More so for popular ps5

You gotta remember global shortages during a popular launch isnt new and rare are there any extras

This usually last for months however withnthw pandemic it could.be longer

People who ordered it during nov 10 or 9th seen shipping dates as close as dec 23rd whixh isnt unexpected because of the shortages

Hello Stanley,my name is Marvina, I will be happy to help you.

I'm so sorry you received an Xbox Series X console with the wrong game. Here are some steps you can follow to get the correct Forza Horizon 5 software package:

Contact Microsoft customer support. You can do this by phone, email, or live chat.

When you contact them, please provide the serial number of your Xbox Series X console and your order information. They will help you solve the problem.

Return the Xbox Series X console to Meijer. If you purchased the Xbox Series X console at Meijer, you can return it to the store for a replacement. Make sure you have the original sales receipt.

If you decide to return your Xbox Series X console to Meijer, be sure to request a replacement with the correct Forza Horizon 5 software package.

Here are some tips for contacting Microsoft customer support:

Be patient. Microsoft customer service can be busy, so please be patient and wait for a representative to assist you.

Be clear and concise. When contacting customer service, be clear and concise about your issue.

Have the necessary information at hand. When you contact customer service, have necessary information ready, such as the serial number of your Xbox Series X console and your order information.

Source: https://www.xbox.com/consoles/xbox-series-x/forza-horizon-5-bundle

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.