Xbox Series X crashing/shutting down in Gears 5

VulcanRSK · Nov 29, 2021

Hello,

i have a very strange problem with my new Series X console (Halo Infinite edition) which i bought 2 weeks ago. Until now i have been gaming on it without any issues - i played Gears 4, Halo 5, Halo Wars 2, MCC, Sunset Overdrive, Ori and a few older X360 fps boosted games.

Yesterday i tried playing Gears 5, which crashed during tutorial section - the game froze, loud buzzing noise started emitting from my speakers and then Xbox turned off. I couldnt turn it on with the controller and had to use the console button. Rest of the game and multiplayer were still downloading (altough the game was ready to play) so i thought nothing of it and decided to let it finish downloading before trying again. In the meantime i continued to play other games without any issues.

After Gears 5 finished downloading and installing latest patches, i tried playing it again, this time i finished tutorial no problem, but the game crashed shortly in chapter 1. Tried playing again, another crash, then another and another, each time i can play around 20 minutes, before the console shuts itself off in the same manner.

Im puzzled why this is happening, because no other game does this. Admittedly, Gears 5 is the most advanced and demanding game i tried so far. Im hesitant to sent the console for repair, because i bought it just now new and im fearing i might get a refurbished or standard edition console.

I play in 1080p, Xbox is well ventilated and the fan is not spinning loudly so i guess it is not overheating issue, which supports the fact, that i can play other Series X demanding games for hours without any issues.

Any help from fellow gamers or MS will be greatly appreciated, because otherwise, this will be a very sad Christmas

:)

M.Bocoglu

Hello everyone, I did a lot of search and this is my opinion according to latest comments.

In Gearsofwar forum, some people say they changed their xbox and got new from Microsoft and the problem is still happening. Even a person changed his xbox 3 times and Gears 5 is still shutsdown the xbox series x. Now they are saying; Probably its a rare software problem like NBA2K22 had. It was the same issue but Gears 5 didnt get a patch for shutdowns but NBA2K22 get a patch for shuts down.

If its a hardware problem like overheating xbox should shutdown in other games and FarCry 6 too but xbox is shuts down only in Gears 5 and Gears: Tactics and Gears: tactics is not even heating the console, its just a turn based strategy game. (BUT: Those who has shuts down in other games must send their console to Microsoft for replacement)

And they are saying if its hardware why xbox is not shutting down in other games and even like FarCry 6 with good graphics but xbox shuts down even only Gears: Tactics its the game from same developer who made Gears5.

Right now no one can agree if its hardware or software. but these situations points to its probably a rare and complicated glitch in the System OS and the Game. But right now they think its a software problem with a strange glitch.

So, I will not rush and not gonna send my xbox because its only crashing Gears games. Games that has much more graphics than Gears 5 is fine, if xbox starts to crush on the other games then thats mean there is problem on hardware. And i am playing games like more than 5-6 hours xbox is just fine.

So, Officially no one can give me a Guarantee its a hardware problem. What will happen if i send my clean xbox and get refurbished xbox and then Gears shut down again like the other people in gearsofwar forum?. I'll be left with refurbished xbox.

Some people's xbox shuts down 20-30min, Some peopl'e never. In my case i had only in Chapter 4 before that chapters i played the gears 5 very long hours. If it was hardware xbox should shut down in other chapters too. And someone said exact same thing like me, He had crash after desert mission, he mean Chapter 4.

Source: Gears 5 and Tactics shutting xbox series x down - Gears 5 - Gears Forums (gearsofwar.com)

TRU3 BLU3 BOY

It’s not the game it’s the console, raise a ticket with Microsoft and they will change the console, never had a problem since mine was swapped for another, takes about 4 days

ROCKARCHY

how long till we get a fix for this issue. its very annoying being in ranked and getting my console shut off in the middle of a match causing me to lose points

Kun 072

8 hours of gears gameplay and no crashes/shoutdown.

I don't think is only luck based. Before switching to 60fps the crashes were about one per hour.

M.Bocoglu

Actually if it was overheating problem, after boot up xbox will prompt a overheating message, its not shows overheating warning message. So in your case and our gears 5 case its not overheating.

Its really strange. But then i'm thinking why its shuts down in gears: tactics, NBA2K22 Had shutsdown and got patch and Xbx got a System OS update for shutsdown, COD had shutsdown and fixed too.

Xbox Series X crashing/shutting down in Gears 5