Xbox Series X Controller Won't Connect After Update

In this case, it wouldn't be a bad idea to update your controller's firmware. You can do this on your Series X or your Windows 10 PC. To do it on the Series X, connect it using the USB cable and then go to Settings > Devices & connections > Accessories, and then select the controller you want to update. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller. Then, select the Firmware version square, and then press Next to start the update process.

To do it on Windows 10, just download the Xbox Accessories app from the Microsoft Store. If you already have it installed, just run it. After opening the app, the procedure to update is the same one as on the Series X, press the "..." button and follow those steps.

Check if your controller works correctly after doing this.

Hi Mariel,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your controller after updating its firmware. The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some older non-Xbox devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem.

On your Xbox console, press the Xbox button to open the guide, and then go to Profile & system > Xbox Support > Get help > Help topics > Hardware & networking > Controllers > My Xbox controller has connection issues after the last update. Select Check your controller’s firmware to open the controller firmware reversion screen in the Xbox Accessories app, and then follow the instructions in the app.

Note: You can also use this link to revert your controller’s firmware on a Windows device. You will need to have the Xbox Accessories app for Windows installed for the Check your controller’s firmware link to work. If you don’t have the app, get it here: https://aka.ms/xboxaccessoriesupdateapp

Regards,

Alvaro

Same here.

I upgraded from the ultimate pass on Xbox one X to the series X but it won't let me claim it on the series X.

Also Tetris connected won't open either.

Hi



Thank you for posting to the Microsoft community.

I understand that you are experiencing an issue with your Xbox Series X where the controller is working, but the Xbox is not responding to the commands. I'm sorry to hear that you are facing this issue, but I'm here to help you resolve it.



Firstly, I would suggest you try resetting your Xbox Series X and your controller. To reset your Xbox Series X, press and hold the power button on the console for 10 seconds until it turns off. Then, unplug the power cable from the back of the console and wait for 10 seconds before plugging it back in. Turn on your console and check if the issue is resolved.



To reset your controller, press and hold the Xbox button on the controller for 10 seconds until it turns off. Then, press the Xbox button again to turn it back on. Once the controller is on, try to connect it to your Xbox Series X and check if the issue is resolved.



If the issue persists, I would suggest you try updating your Xbox Series X and your controller to the latest software version. To update your Xbox Series X, go to Settings > System > Updates & downloads > Console update. To update your controller, connect it to your Xbox Series X using a USB cable and go to Settings > Devices & accessories > Accessories > Xbox Wireless Controller > Device info > Firmware version. If there is an update available, follow the on-screen instructions to update your controller.



If the issue still persists, I would suggest you try connecting your controller to your Xbox Series X using a USB cable and check if it works. If it does, then the issue could be with the wireless connection between your controller and your Xbox Series X. In this case, I would suggest you try resetting your wireless connection by going to Settings > Devices & accessories > Accessories > Xbox Wireless Controller > Disconnect > Connect.



If none of the above steps work, I would suggest you contact Xbox support for further assistance. They will be able to provide you with more advanced troubleshooting steps and help you resolve the issue.



I hope this helps you resolve the issue with your Xbox Series X. Let me know if you have any further questions or concerns.

We look forward to your response.



Truly Yours,

Fatima

Microsoft Moderator

Hello Hyer, my name is Khaji I am the independent advisor and I will be happy to help you today.

Sorry to hear that you are having problems with your Xbox X Series. Here are some steps you can take to troubleshoot the controller sync issue.

- Try a wired connection: use a USB cable to connect your controller to the Xbox Series X and see if it connects. If it does, you can try syncing wirelessly.

- Press and hold the sync button on the back of the controller for 15 seconds until the Xbox button starts to flash, then release the button. Turn off and unplug the Xbox X Series for a few minutes, then turn it back on and try to sync the controller again.

Update your controller firmware: If your controller firmware is not up to date, you may not be able to connect to the Xbox X Series. To check for updates, navigate to Settings > Devices and Accessories > Xbox Wireless Controller > Device Information and see if a firmware update is available.

- Try a different HDMI cable or port: A faulty HDMI cable or port could be the cause of the Xbox home screen not displaying on the TV.

- Check your TV settings: make sure the HDMI port to which the Xbox X Series is connected is set to the correct input on your TV.

Best regards, Khaji