Xbox Series X controller turns off consistently while fully charged

Hello @Ian Bric, I hope everything is going well for you!

Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, please make sure to follow the following steps in order to fix your issue.

Please follow the the instructions on both links first:

Update your Xbox Wireless Controller | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

The last option would be for you to try and request a replacement for your controller from the microsoft website online.

Request an Xbox controller replacement | Xbox Support

If nothing from the steps above help you resolve the issue please try to contact the Live Support in case you are the replacement is not successful from your side.

Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hi, Sushii! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you've been having a hard time with your controllers.

I'd suggest power cycling both your console and your controllers, like this:

- Press and hold your controller's Xbox button until it shuts down.

- Remove your controller's batteries and the Micro-USB cable (if plugged in) for a minute or two.

- Press and hold your console's power button until it shuts down.

- Remove all external devices from the console's USB ports.

- Unplug your console's power cord for 5 minutes. If you have the original Xbox

One, you'll need to unplug the power supply unit from both the console and the

outlet.

- Plug the power cord back in, and make sure to use one of the wall's outlets.

- Turn your console on and check if the issues persist.

* If necessary, try pairing your controller again.

_____________

I hope this helps!

well if you plug the cord to the controller to charge the battery while the console is still on and you are playing a game how do you shut the console off and continue to charge the controller? i thought it didnt matter how you shut the console off because
it will always remain charging until the battery is fully charged no matter what way you turn it off?

Yes: either Background Downloads, or Cloud Storage syncing your saved games with the cloud. Or a controller connected with the Play & Charge kit... all perfectly normal, as long as the console turns off fully in a little while (or maybe longer if it
is the controller charging).

[quote user="Taka x Illusion"]The point it gets to when they don't charge is when the batteries are already fully charged.[/quote]No, they're dead, seeing as how the controller goes dark after a few seconds of use (if it powers on at all). That's when the
plug/unplug trick is required to get enough charge on the batteries for them to charge on their own.

And if you keep on charging the controller while its already at full charge than that's your problem.

Once the pack is charged, the charger is
supposed to turn itself off. It doesn't always do so.