Xbox Series X Controller Not Connecting after Latest Update

In this case, it wouldn't be a bad idea to update your controller's firmware. You can do this on your Series X or your Windows 10 PC. To do it on the Series X, connect it using the USB cable and then go to Settings > Devices & connections > Accessories, and then select the controller you want to update. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller. Then, select the Firmware version square, and then press Next to start the update process.

To do it on Windows 10, just download the Xbox Accessories app from the Microsoft Store. If you already have it installed, just run it. After opening the app, the procedure to update is the same one as on the Series X, press the "..." button and follow those steps.

Check if your controller works correctly after doing this.

Hi



Thank you for posting to the Microsoft community.

I understand that you are experiencing an issue with your Xbox Series X where the controller is working, but the Xbox is not responding to the commands. I'm sorry to hear that you are facing this issue, but I'm here to help you resolve it.



Firstly, I would suggest you try resetting your Xbox Series X and your controller. To reset your Xbox Series X, press and hold the power button on the console for 10 seconds until it turns off. Then, unplug the power cable from the back of the console and wait for 10 seconds before plugging it back in. Turn on your console and check if the issue is resolved.



To reset your controller, press and hold the Xbox button on the controller for 10 seconds until it turns off. Then, press the Xbox button again to turn it back on. Once the controller is on, try to connect it to your Xbox Series X and check if the issue is resolved.



If the issue persists, I would suggest you try updating your Xbox Series X and your controller to the latest software version. To update your Xbox Series X, go to Settings > System > Updates & downloads > Console update. To update your controller, connect it to your Xbox Series X using a USB cable and go to Settings > Devices & accessories > Accessories > Xbox Wireless Controller > Device info > Firmware version. If there is an update available, follow the on-screen instructions to update your controller.



If the issue still persists, I would suggest you try connecting your controller to your Xbox Series X using a USB cable and check if it works. If it does, then the issue could be with the wireless connection between your controller and your Xbox Series X. In this case, I would suggest you try resetting your wireless connection by going to Settings > Devices & accessories > Accessories > Xbox Wireless Controller > Disconnect > Connect.



If none of the above steps work, I would suggest you contact Xbox support for further assistance. They will be able to provide you with more advanced troubleshooting steps and help you resolve the issue.



I hope this helps you resolve the issue with your Xbox Series X. Let me know if you have any further questions or concerns.

We look forward to your response.



Truly Yours,

Fatima

Microsoft Moderator

hi. im mel and im an independent advisor. if u have already had a replacement controller and it is still happening it sounds like there is an issue with the xbox internal connection part for the controller. however here are some other solutions to try first Update Your Xbox Series X Controller

If your Xbox controller keeps disconnecting, then you might just need to update the firmware. To check whether your controller has the latest firmware, go to Profile & system > Settings > Devices & connections > Accessories. This will allow you to check whether the firmware is up-to-date.

If not, just select the controller you want to update and... well... update it! Once your Xbox carries out this update, you'll no longer have issues where your Xbox controller keeps disconnecting. That's because Microsoft pushes out firmware updates regularly to fix minor bugs that crop up—like this one.

2. Update Your Xbox Series X Console

Alongside checking if your controllers have the latest firmware installed, you should also make sure your console is running the latest version of its software. This can help resolve any problems with your Xbox Series X or S controller disconnecting all the time.

This should happen automatically, but if you have your console set up for manual updates and haven't played for a while, you should install the latest Xbox system software ASAP. This means you will have all the relevant security patches and so on. However, updates like this can iron out any issues, such as controller drift.

To update your Series X or Series S console, go to Profile & system > Settings > System > Updates. If a console update is available, it will say so next to your console on this settings page. Just update your console and this might resolve the problem.

3. Reset and Re-Sync Your Series X Controller

One potential workaround for the connectivity issue is resetting your Xbox Series X controller. You can achieve this without being connected to the console, so if your gamepad and console have lost connection, this is a way to re-sync the two.

To turn off your Series X controller, you simply need to press and hold the Xbox button in the center for 5-6 seconds. You will see that the button is no longer illuminated when this operation has been successful.

You can then switch it on again via the same method and see if that solves the connection issue.

4. Use a Wired Connection
At the top of the Xbox Series X controller, you will notice it has a USB-C port, which is typically used for charging. However, you can use it to try to solve any disconnection problems.

The process couldn't be easier; just use the USB-C cable that came with your Xbox and use it to connect the two together.

You can plug the USB-C cable into any of the USB ports at the front and back of your console (presumably, the front port will be easiest for you to access).

Physically connecting your controller and console will immediately overcome the wireless connectivity issue. Once the two devices talk to each other again, you can remove the wired connection and check whether your controller works wirelessly. If it doesn't, you could always stay wired if it's convenient enough.

5. Hard Restart Your Xbox Series X
If all else fails, you can always exercise the IT expert's golden rule... try turning it off and on again. This is an operation you'd only want to carry out as a last resort, especially if you are in the middle of a game and haven't saved recently. Try all the other steps here first, or you risk losing your game progress.

If you simply wish to reboot your Series X, do so via the console itself, given that your controller and Xbox have no connection.

However, to hard restart your Xbox Series X, you need to press and hold the power button on the front of your console (the Xbox logo button above the optical drive). It's important you don't just tap the button, as this will simply put the console to sleep and won't reset anything.

Once you have switched the console off, just press the power button again to start it up. If you have performed the action correctly, the console should initialize with the logo screen before loading up your Xbox dashboard.

On Xbox Series X when some games like Doom Eternal, Crash Bandicoot 4, Psychonauts 2, Tales of Arise and Visage are launched (only Xbox Series X enhanced games and not all of them) any Xbox Series X controller incur in an input issue, with battery and with USB cable without battery: if any key or trigger is pressed rapidly it doesn't work, a sort of input lag. The issue persist in any dashboard menu, then if I turn off and turn on the controller again the problem disappear until I return to the game in background that caused the issue. Any Xbox One X controller works perfectly instead. Both Xbox Series X and Xbox Series X controller are update with the latest update. I noticed that when the issue start the usual buzzing noise of the controller change sound, a lower sound. If I plug any headphone with or without microphone in the Xbox Series X controller the commands are more responsive but the problem remains. I reported more and more times this problem to Microsoft since 3 months but still there isn't an update that resolve this issue with my great disappointment. I think this issue started since about 4 months after a system update, and I think the problem is the same of yours. Can you confirm this?

I have an issue similar to yours and identical to other users: even after OS update 10.0.22000.2656,
on Xbox Series X when some games like Doom Eternal, Crash Bandicoot 4, Psychonauts 2, Tales of Arise and Visage are launched (only Xbox Series X enhanced games and not all of them) any Xbox Series X controller incur in an input issue, with battery and with USB cable without battery: if any key or trigger is pressed rapidly it doesn't work, a sort of input lag. The issue persist in any dashboard menu or in any other game that don't give this issue, then if I turn off and turn on the controller again the problem disappear until I return to the game in background that caused the issue. Any Xbox One X controller works perfectly instead. Both Xbox Series X and Xbox Series X controller are update with the latest update. I noticed that when the issue start the usual buzzing noise of the controller change sound, a lower sound. This issue started since about 4 months after a system update. I have reported many times this issue and it has been reported by other users too.
Analog sticks and triggers calibration from the system menu is missing, an essential feature in my opinion, I'm reporting this since 3 years.