Xbox Series X controller disconnects randomly during gameplay

? no this is during gameplay i will be using the controller and it randomly disconnects...

Hi, Stef! I'm sorry to hear you're having trouble with your controller connectivity. No worries, I'm happy to assist you with this today.

Have you checked if your console needs an update too?

Settings > System > Updates & downloads > Console update.

Also please try clearing your cache:

Press and hold the Xbox button on the console for 10 seconds until it turns off.

Remove everything that is connected to the console

Wait for 3 minutes then connect the Power cord and HDMI cable.

Did you check your controller batteries too?

Looking forward to your response.

Thank you!

Hi there! This is Virginia O.

I understand that you are experiencing issues with your controller being randomly disconnected from your Xbox Series X.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check for Wireless Interference. Make sure that there are no other wireless devices nearby that might be causing interference. Move any other wireless devices away from your console or turn them off.

And then power Cycle Your Console and Controllers. To do this please unplug your console and controllers from their power source, wait for a minute or two, and then plug them back in.

Make sure your controller's firmware is up-to-date. Connect your controller to the Xbox with a USB cable, go to Settings > Devices & connections > Accessories > Firmware version > Update now.

Next is to try a Different Controller. If you have access to another controller, try connecting it to your console to see if it experiences the same issue.

If it doesn't, then the problem might be with the your controller.

Thank you for your cooperation.

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please follow these steps that have worked on similar problems.

1. Press and hold the Power button on the front of your Xbox until the console turns off.

2. Unplug the power cord from the back of your Xbox.

3. Wait a minute, and then plug the power cord back in.

4. Press the Power button on your Xbox to turn it back on.

6. Press the sync buttons on both devices at the same time.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Connecting the controller with a USB cable doesn't work,

Controller still disconnects even with a USB cable connected,

I have the same issue with Series X using mouse and keyboard for Call of Duty Vanguard.

I played during the beta and there was no problems with the controller disconnecting but as soon as the game released, the controller disconnects,

I've tried a Xbox One controller Series X controller, with batteries and a USB cable, and the controllers still disconnects.