Xbox Series X controller disconnects during gameplay

Connecting the controller with a USB cable doesn't work,

Controller still disconnects even with a USB cable connected,

I have the same issue with Series X using mouse and keyboard for Call of Duty Vanguard.

I played during the beta and there was no problems with the controller disconnecting but as soon as the game released, the controller disconnects,

I've tried a Xbox One controller Series X controller, with batteries and a USB cable, and the controllers still disconnects.

Hi Kelly,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your Xbox controller. You mentioned that it disconnects during gameplay. Does this happen when connected directly via USB or just with wireless?

I would suggest that you try connecting it via USB cable and see if you would encounter the same issue. In addition, do you have other device such as PC where you could connect your controller to test and compare?

Regards,

Alvaro

? no this is during gameplay i will be using the controller and it randomly disconnects...

Hi, Tracey! I'm sorry to hear you're having issues with your controller during game play. No worries, I'm happy to assist you with this today.

I can imagine how impactful it could be getting disconnected during game play. Before looking into a replacement, try testing your controller on a different device. Connect it to another PC or an Xbox console to see if it disconnects randomly.

Try a different controller if it behaves the same too. If the other controller works fine without experiencing the same issue, it’s likely the problem lies with your original controller

If the issue continues with a different controller, it could be related to Bluetooth interference. Try disconnecting any other devices plugged into the console, such as a third-party headset or an external hard drive, to see if that helps.

Don't forget to also check your console's update.

Thank you!

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear about this issue. Have you tried connecting your controller using a USB wired connection to see if the problem persists? Additionally, have you tested a different controller to check if the same issue occurs?

In the meantime, I recommend trying the steps below. These are the same steps I follow whenever I experience random disconnections with my controller.

Step 1: Power Drain (CONTROLLER)

1. Remove the batteries on your controller even if it's turned on

2. Press and hold the Xbox button for 10 seconds. This will 1 the remaining power.

3. Wait 2 minutes.

4. Insert the batteries back into the controller

Step 2: Power Drain (XBOX)

1. Make sure that your console is turned on then unplug the power cable at the back to turn it off.

2. Press the power button for about 15 seconds even though it's already off. (This will remove the remaining power on your Xbox)

3. Wait for 2 minutes and plug the power cable

4. Turn on console and wait for the dashboard to appear

5. Turn on controller then test

Hope this helps. Let me know if you need further assistance. Thanks!