Xbox Series X controller disconnecting frequently during gameplay

Hi Maranda Felipe

Thanks for reporting this issue in Microsoft Answers.

I understand that you are having trouble with your Xbox Series X controller frequently disconnecting, and I understand your confusion.

For the issue of your Xbox Series X controller frequently disconnecting during gameplay, you can try the following solutions:

1. Ensure that both your controller and console are updated to the latest firmware version.
   
2. Use the Xbox Accessories app to recalibrate your Xbox controller and add a profile.
   
3. Try re-pairing the controller by pressing the pairing buttons on both the controller and the console.
   
4. If the wireless connection is unstable, you can try connecting the controller to the console using a USB cable.
   

If the above methods do not resolve the issue, you can test the controller on other devices to check if the problem persists. If the issue occurs on multiple devices, it is recommended to submit a service request for further inspection.

We look forward to hearing back from you.

Best Regards,

Pluto.Z-MSFT | Microsoft Community Support Specialist

Hi there! This is Virginia O.

I understand that you are experiencing issues with your controller being disconnected during gameplay.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please do a hard restart. Please hold the power button for about 10 seconds until it turns off completely, then turn it back on.

And then reset and re-sync. Press and hold the Xbox button on your controller for about 6 seconds to turn it off, then turn it back on. Press the Pair button on both the console and the controller to re-sync them wirelessly.

Next it to try using a different controller and check if it works.

If none of these steps work, please reach out to Xbox Support: https://support.xbox.com/en-US/contact-us to see further assistance.

Thank you for your cooperation and have a great day!

Hi Neda Fortman



Thanks for reporting this issue in Microsoft Answers.



I understand that you are having trouble with your Xbox Series X controller frequently disconnecting, and I understand your confusion.

For the issue of your Xbox Series X controller frequently disconnecting during gameplay, you can try the following solutions:

1. Ensure that both your controller and console are updated to the latest firmware version.
   
2. Use the Xbox Accessories app to recalibrate your Xbox controller and add a profile.
   
3. Try re-pairing the controller by pressing the pairing buttons on both the controller and the console.
   
4. If the wireless connection is unstable, you can try connecting the controller to the console using a USB cable.
   

If the above methods do not resolve the issue, you can test the controller on other devices to check if the problem persists. If the issue occurs on multiple devices, it is recommended to submit a service request for further inspection.

We look forward to hearing back from you.

Best Regards,

Pluto.Z-MSFT | Microsoft Community Support Specialist

Connecting the controller with a USB cable doesn't work,

Controller still disconnects even with a USB cable connected,

I have the same issue with Series X using mouse and keyboard for Call of Duty Vanguard.

I played during the beta and there was no problems with the controller disconnecting but as soon as the game released, the controller disconnects,

I've tried a Xbox One controller Series X controller, with batteries and a USB cable, and the controllers still disconnects.

? no this is during gameplay i will be using the controller and it randomly disconnects...