Xbox Series X Capture Does Nothing

A Oie Pilikia · Mar 21, 2022

When I press start Recording, or record what happened, nothing happens. The xbox guide closes doesn’t record a clip or even say that it did. I can take screenshots, however. Have tried power cycling, permission is enabled, have tried clearing MAC, hard reset, I’ve even deleted over 100 captures. Nothing works. What do I do? This is unacceptable.

I’ve read other threads and have not found a solution or anyone having my exact problem. It doesn’t even give me a notification that a clip was recorded, it just closes the guide.

:)

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

We will follow the steps on this link: https://support.xbox.com/help/games-apps/troubl...

First please follow this:

1. Press the Xbox button to open the guide.

2. Select System > Settings > Preferences.

3. Under Capture & share, please choose don't allow game captures

Then we will powercycle:

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Lastly, Allow the game captures again:

1. Press the Xbox button to open the guide.

2. Select System > Settings > Preferences.

3. Under Capture & share, please choose allow game captures

Eric Schumacher1

Yes the USB drive is brand new and works on the computer. Tried all prior fixes listed above and nothing. Files work on the drive. Trying to capture gameplay on Xbox series x. Won’t recognize as an option to change the location of capture and share to the jump drive.

BenFenner

Xbox series x. There is so much documentation about this issue, no-one has a solution (apart from streaming on twitch, saving the vod and then editing the video). Compared with my xbox one captures, taken well over a year ago, they are awful, choppy, stuttering messes. This is not a problem on my end, this is a problem with the xbox series x capture system. The fact captures are STILL terrible is a joke, given the series x was released over 18 months ago.

Onyx Is Here

Hello Doubled9191, sorry to hear you're having trouble with your console.

When you say you did a reset was it keeping games and apps or deleting everything?

If it was deleting everything but you're still having the same problem then it may be an issue with the hard drive which would need a repair. You can set up a repair for the console at https://account.microsoft.com/devices. Once set up and you've received your shipping label via email you can pack up the console.

Please be sure to send only the console and nothing else as Xbox does not guarantee that extra items such as cables or controllers will be returned

Obsessive Power

Hi,

No sorry, it's not possible. Only the Xbox One and Series X|S can capture pictures and videos directly via the console.

Xbox Series X Capture Does Nothing