Xbox Series X Black Screen (when opening games)

Hello there @GeraldBongibault, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Same here.

Series X. I can't even get into the game. As soon as I try and launch a new game from the title screen I get a black screen and the loading icon freezes. So frustrating.

May we know all of the mentioned games above does not have any issue (black screen) when played it on full screen on Windows 10?: no, i never had any problem in windows 10

May we know if you have tried to uninstall a game from Xbox and tried to play the game installed from Microsoft Store? Will it give you black screen when played full screen?: I haven't tried it yet

May we know if your graphics card driver is up-to-date?: it is updated

What are the troubleshooting you have done do far? : The only thing that I have tried so far is to uninstall the game or change the resolution, since I think that the resolution is the big problem, if I put it in a resolution like 1280x720 the game does not black screen if I play it in full screen, but if I put it in 1366x768 the screen goes black

Hi RetroGalaxy56,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to launch games on full screen from Windows 11 PC. Let us check on this together so you will get back to gaming.

We will be asking for few questions to isolate the issue.

1. May we know all of the mentioned games above does not have any issue (black screen) when played it on full screen on Windows 10?
   
2. May we know if you have tried to uninstall a game from Xbox and tried to play the game installed from Microsoft Store? Will it give you black screen when played full screen?
   
3. May we know if your graphics card driver is up-to-date?
   
4. What are the troubleshooting you have done do far?
   

Please, do not forget to check here for known issues that might be related to your concern.

Xbox Status

Known Issues for Game Launches



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Thank you for the information, RetroGalaxy56!

It seems that you have a problem related to the Windows services. To make sure that you can get a more professional help, we will be moving your post to the correct forum: Windows. Kindly expect 1-2 business days for them to respond.

We highly appreciate your cooperation and understanding! We thank you for your time and participation in the community! Have a good day!

Sincerely,