Xbox Series X - Black screen after adverts on apps?!

Hello,

The issue occurs with any game. Anytime I use the Xbox App to stream to my PC from my Xbox Series X, the App is prone to experience freezing and black screens.

No, I'm using the App that is available on the Microsoft Store.

I have the same problem. It's happened quite a few times.

Series X and Lg CX.

Watching Netflix, the screen goes black. I still see the Netflix interface and if I back out of the video, I get back to the Netflix selection screen. Pressing the home button takes me back to the Xbox dash board. Going back into the video, it plays for 2 seconds, and then black screen again. At first I thought it was Dolby Vision, so I disabled that, and still black screen. Changed it from 120hz to 60hz, black screen. I ended up closing the Netflix app from the Xbox Dashboard and it seems to be working fine now.

I'm pretty tech savvy, so I can troubleshoot, but for someone that isn't, this is horrible. Especially after paying money for this thing. It should just "work"

I recently got my Series X, same thing happens, remote play doesnt work when TV is off, after spaceship loading screen, it goes to black screen, then after a minute or so, it disconnects.

Only difference for me is that, PC, Android and iOS doesnt work.

When TV is on, it works perfectly, what gives?

Same issue on Xbox series X today.

Tried : rebooting, uninstall app,…

Nothing works. App stuck on loading screen then error 0x8027025a

Hello Geri,

As I described in my opening post:

"My problem comes, when I launch the XBOX APP on laptop, then I click on the consol icon between the bell and my profile name, I select my xbox series x, and I do not see that nice green rocket as loading screen, but i get an endless black screen. Also no error message, no audio, no video, nothing, just a black screen. (last time i let it go for 4 hours, came back still black screen)"

If you need, I can attache a screenshot of a black screen, but I do not believe that this will lead to anywhere.

If needed I can attach a screenshot of the XBOX APP in Windows where I click, but I hope my description above explains well.

Now that I was able to manage remote play with the old xbox one, i am quite sure there is some error in the xbox series x. However I am not 100% convinced, because both consols are reachable for remote play from the XBOX APP IOS version from my Apple Iphone.

Please let me know what you need to narrow down the problem.

Many thanks!

Cheers,

Robert