Xbox series X automatically shuts down

Discus and support Xbox series X automatically shuts down in XBoX on Consoles to solve the problem; Bought my Brand New Xbox series X on 2/19/2021. Set it up on 2/21/2021. Followed online promts on setup. Plugged my external hard drive in and updated... Discussion in 'XBoX on Consoles' started by Raj Ahtenn, Feb 24, 2021.

  1. Raj Ahtenn
    Raj Ahtenn Guest

    Xbox series X automatically shuts down


    Bought my Brand New Xbox series X on 2/19/2021. Set it up on 2/21/2021. Followed online promts on setup. Plugged my external hard drive in and updated Destiny 2 for the X/S upgrades. Completed that and went to load the game. Played for a few hours then the system automatically shut off. Had to manually turn power on, reloaded Destiny 2, loaded into game, and it auto shut off again... and again... and again. I switched games: Destiny 1, Skyrim, Dying Light, Fallout 76, Ark, Monster Hunter World.... with ALL of them, the system auto shut off!!! I am at a loss with troubleshooting. Can anyone give me sound advice?

    :)
     
    Raj Ahtenn, Feb 24, 2021
    #1
  2. Raj Ahtenn Win User

    Xbox series X automatically shuts down

    XBF Mohammed C,

    Thank you for responding to my dilemma. After following each of your steps in attempt to fixing my issue, I am still without resolution. My Xbox series X still continues to auto shut off when loading any game.

    It runs fine while INSTALLING a game (over 45 minutes to install Destiny 2 X/S), it never auto shut down during that duration.

    And while setting at home page or browsing through games and apps it does not auto shut off.

    It is only when loading a game to start playing does it auto shut off... EVERY TIME, ANY GAME.

    I sincerely thank you for your attempt at helping me though.

    After looking online and seeing thousands upon thousands of exact similar issues from consumers world-wide, It is starting to look like Microsoft/Xbox simply put out a broken console for consumers to purchase! And now we consumers do not have ANY way to converse DIRECTLY with any form of Microsoft personnel for help.

    Such a underhanded and cowardly move on Microsoft’s behalf!
  3. XBF Mohammed C Win User

    Xbox series X automatically shuts down

    Hello Raj Ahtenn, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I highly recommend following the troubleshooting steps here:

    First, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

    If the issue persists, please select System > Settings > General > Network setting > Advanced settings > Alternate MAC address: clear

    Then, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

    If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  4. ColeDeSilvey Win User

    Account

    Maybe Xbox Live is shutting down on the 360 to make way for the series x/series as s?
  5. Electrified90s Win User

    Code (0x80bd003c) with brand new crucial X8 2tb SSD on Xbox series X troubleshooting

    Don't worry managed to get sorted by completing a full shut down of my Xbox series X.
  6. Hawy1324 Win User

    Xbox shuts down automatically

    I'm sorry I should have been more specific, my Xbox is a Xbox one S, 1T.
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Xbox series X automatically shuts down

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