XBOX Series X Audio intermittent with A/V receiver

CPT RAVE · May 11, 2023

Hello, I am having intermittent issues with Audio. I have my XBOX Series X connected (HDMI) to my A/V Receiver Denon x4700H which I recently purchased and was manufactured in 2022. It is going out to my LG OLED C2, and while watching TV using Hulu, Netflix, Amazon, or playing games the audio goes in and out and stops working. It also happens when I play Blue-Ray Discs 4k and non 4k. At first I thought it was my A/V receiver, but it was doing it also on my older receiver Marantz SR7012, and my old Samsung TV. I have replaced all HDMI cables, did a hard reset (Delete everything except for my games and apps) on the XBOX but the audio is still cutting in and out. I have tried to enable and disable passthrough but I still get the same result. If I choose to let the Receiver decode audio under the blue-ray section, I get an error "unable to decode audio. please uncheck audio passthrough". This was happening on my old receiver too, now it's happening on the new one.

The next step I took was to connect the XBOX straight to the TV and use eARC back to the receiver for surround sound. But that didn't resolve the issue either, I still get audio loss. (New and old TV)

So to recap:

Older Samsung TV and older Marantz SR7012 A/V receiver, new 8K HDMI Cables-Result-AUDIO LOSS

NEW LG OLED C2 TV and new Denon x4700H A/V receiver, newer 8K HDMI Cables-Result-AUDIO LOSS

XBOX Series X multiple times Factory reset but kept games and apps.

Please help I have replaced everything except for the Xbox.

:)

Geri M.

Hello CPT RAVE,

It seems that we have done most of the available troubleshooting steps but still the problem persists. In order for our technical group diagnose further, you can report your issue by using the Report a Problem app on Xbox consoles or the Windows Feedback Hub on Windows devices.

To report a problem on console:

You can report your issue by using the Report a Problem app on Xbox consoles.

Provide feedback to Team Xbox | Xbox Support (GB)

Submitting a bug through the Xbox App

1. Navigate to the top right of the application and select your gamerpic icon

2. Select “Feedback” in the drop-down menu

3. Select “Report a problem”

4. Click Give new feedback

5. Add [Xbox Forum] in “Summarize your feedback” followed by a feedback summary

a. Summary should be descriptive and fully detailing the error you are receiving. Links redirecting to this forum post will not be accepted and will cause a delay in your feedback submission.

6. Category should automatically be selected.

7. In the "add more details" category, you will have the option to "Recreate my problem". Recreating the problem will help us further pinpoint the error you are receiving.

8. Once complete, post the title of the bug report along with the submission date in this thread

If you have other concerns, you can create a new post here. Create a new question or start a discussion (microsoft.com)

Kind regards

Xbox Forum Moderator

Microsoft Community

Geri M.

Hello CPT RAVE,

We appreciate for your patience.

We would like to ask for more time for us to further investigate and refer this issue to our higher support.

We will get back to you as soon as we have updates.

Once again, thank you for your patience.

Kind regards,

Moderator

Microsoft Community

Just a Volunteer

How are the speakers, sub-woofer connected to the receiver?

Are they in good shape? Any corrosion?

Just a Volunteer

"while watching TV using Hulu, Netflix, Amazon, or playing games the audio goes in and out and stops working."

Curious to know; If network hardware requires an update and access speed is what you expect from your provider?

You didn't mention in post your network connection, wired ethernet or wireless (Wifi)?

It may be a network hardware issue.

CPT RAVE

Speakers are in great shape, recently switched out speaker cable to my Front, Left, Center, SR, SL. I checked the SBR and SBL didn't see anything wrong with them. But I haven't checked my 4 Atmos ceiling speakers, will definitely do that later today. Haven't heard any distortions coming from any speakers. Both Subwoofers wired using RCA also in good shape.

XBOX Series X Audio intermittent with A/V receiver