Xbox Series X Audio bug?

damian redden · Sep 19, 2022

So after the last console update I’m experiencing a bug and it’s driving me crazy. Basically what happens is that when I’m using headphones plugged into my controller the Audio sounds wrong. I don’t know the best way to describe it other than it sounds flat like in a recording studio rather than how it should sound. I’ve been through all the troubleshooting, it’s not my controller, it’s not my headphones and I’ve done a factory reset of the console.

Now here’s the interesting part. The audio is fine if I boot up my console and go straight into the Spotify app. And it’s fine for however long I’m in there… however if I quit the app or do anything else before opening the app the audio quality changes. It’s gotta be a bug introduced in the last system update right?

:)

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Press and hold the Xbox power button until it turns off, remove the power and HDMI cable from the console for 1 minute, then turn it back on and see if that resolves the issue.

If the problem still persists, reset the console to factory defaults while keeping games and apps.
You won't miss anything but you will need to login to your accounts again, email and password is required.

Select Profile & System > Settings > System > Console Information.
Select Reset Console.

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Jagwnn, are you part of the Insider? If you do, please remove the console from the program please

If not, go through this process and let me know if it helped

Press the Xbox button to open the dashboard.

Select System > Settings > System > Console Information

Select Reset Console.

Restore and keep my games and apps.

Rest assured, you won't miss games or saves

When asking to pull settings from an old xbox, put no

You will have to log in your accounts again, that's all

I remain at your disposal if you have any further questions.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Damian

Just to confirm, did you tried testing with a different headset? Can be a bug with your specific headset. So, worth cover this possibility

This can be a bit dumb, but may I know if Mono Audio is enabled?

Go to Settings > Accessibility > Audio

Source: https://support.xbox.com/help/account-profile/a...

And, how did you reset the console?

You selected Keeping games and apps or delete everything?

I was checking if maybe this is a known issue, but I didn't see something similar:

https://support.xbox.com/help/hardware-network/...

gregkeppeler

I have almost the same problem except the error message says

“if you’re using Xbox series X/S, note that HDMI audio can’t be turned off. In other consoles, either optical or HDMI audio must be on. (0x80bd0009)

Why can’t I turn off hdmi audio on Xbox series x it makes no sense?

jgbvfgbgvgybuhbgv

i think the bug could be caused by a bad usb extracion from the pc, when you insert in the xbox in these conditions it could cause a bug

i use the original hdmi of the xbox but i dont know if is the hdmi of my xbox one or my xbox series

i record using a xbox series **** & audio

Xbox Series X Audio bug?