Xbox series X amazon prime app has no 4k.

I was waiting but currys had a sale on got it for only 600

Doc amazon prime has a bit of 4k content on it and Sony tvs you can stream 4k movies

I checked the list and have done all they have listed. I have reset the router, factory reset the box, uninstalled and reinstalled the Amazon Prime video.

I have spent 5 hours with amazon support and 2 hours with Xbox support. I have an Xbox One and Xbox One X that have the same problem with Amazon Prime Video.

I can go into Prime Video, select a video, the video will play, I hear the audio but have a black screen.

I have tried the Xbox on two T.V.s. I tried the Amazon Prime Video on the Xbox 360 and it works.

Amazon Prime Video is worked up until 10 days ago. And is the only video app not working correctly.

Since you can stream HD and 4K just fine through other streaming services, I believe the issue has to be with the Amazon Prime Video app itself.

Try reinstalling to see if it corrects the issue. If it doesn't I would recommend getting in touch with their support for further investigation!

Prob. waiting for the Amazon Prime/HBO deal that recently went down. Apparently tomorrow, May 21, HBO series, movies, etc will be integrated into Amazon Prime.

I have the same problem on Xbox X and XBox One. I’m using the Denon AVR-X 2700H 7.2 channel Dolby Atmos receiver with the XBox X, and the Yamaha RXV-6A 7.2 channel Dolby Atmos receiver with the Xbox One. Both receivers were working normally outputting Atmos on Netflix until November 2022. Disney+ and Amazon Prime play Atmos content on both devices without issue, hence indicating that the problem is not with the 4K TV and 4K projector, nor receivers.