Xbox series X, 0 friends online.

Hello there @TAS9, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

I am having the exact same issue. Tried all the resets of the Xbox Series X and Router and it now says 0 friends.

So if I'm playing on an xbox series x and my friends on a xbox series s I can not play gta 5 online with them

Hi Aman!

Make sure to enable cross-play in your game.

Go to FIFA 22’s main menu.
Press RT on Xbox One, Series X|S.
Go to the Friends tab.
If you do not have your friend, add them:
Press Y on Xbox One, Series X|S.
Write your friend’s Xbox Live Gamertag.
Highlight any name on the list
Press X on Xbox One, Series X|S.
Pick the Enable Cross-Play option.

To set your expectation, the game's cross-play may be limited to Online Seasons and Online Friendlies modes only.

It's important to know which game your friend bought.

I say this because there are currently three versions of the Series X/S game. Gta 5 Online, Gta 5 Series X/S and Grand Theft Auto V (Xbox One and Xbox Series X|S).

If he has purchased Grand Theft Auto V (Xbox One and Xbox Series X|S), which gives access to the game for Xbox One and Xbox Series S/X, he can play online with you as long as he downloads the Xbox One version, so you and he will have the same save and can play online.

If he is a Game Pass Ultimate subscriber he can download the game in the Xbox One version and play with you.