Xbox Series **** signal cuts out

MarkLongmire1 · Nov 14, 2020

The video signal from my Series X cuts out intermittently. I have switched HDMI cables and the issue has continued. Also, I have updated my tv's firmware. I have a TCL 5 series.

In the settings tab under 4K details the only features this TV does not support are:

TV resolution

Your TV setup doesn't support 4K UHD(120Hz)

Playing games

Your TV doesn't support 120Hz. Games won't display at 120FPS.

Watching Movies and TV

Your TV setup doesn't support 4K at 50Hz. You won't be able top watch content at 4K 50Hz.

Does anyone know what the issue could be? Also, a fix for the issue?

:)

gds1972

Hi

It sounds like your console may possibly need to be sent for repair however before you arrange the repair can you please try following this

troubleshooting guide and
this guide. To send arrange a repair of your console can you please use
this link.

jojo§

I have the same problem. I just purchased a Xbox One S the video goes out for a second or two while anything is done movies, games or stream/cast etc. My TV is a M70-D3, when I stream straight to the TV it works without an issue. I just purchased a Samsung
UBD-K8500 to help test this, streaming, playing 4k or even 4k hdr media works no issue at all. Switch cables / or go back to the xbox and guess what-my video starts to blink every few minutes. Really looks to be a One S issue.

Twizted Team

Hey guys!

I used to have this issue as well with my cable box connected to my Xbox One. Tried just about everything with no fix when I tried lowing the resolution on my cable box from 1080i to 720p and had no issues after doing this. You can give it a try to see
if it works.

@CouchL0CKd

Does the cable box work fine with no issues directly connected to your TV? More useful tips and troubleshooting for this issue can be found here:

support.xbox.com/.../poor-video-performance

Please let me know of the outcome!

Fibre

SickoMcNasty

Update: It's gotten worse now. Xbox isn't connecting at all anymore. I now think the solder has actually cracked. I'm guessing Microsoft used lead free solder which is more brittle than leaded solder.

Such a shame. Going to be requesting a replacement now

jojo§

Well... I just went as far as to take my console back to the store and exchange it for a new one. Did the setup and I even skipped / did not connect the cable box.... The issue still happens. The moment I disable HDR all is well, the 1S is definitely having
some type of HDR/4K problem.

This was the only reason I purchased the console. The worst part is that MS support seems to have no suggestions at all aside for posting on the forums-seems like an odd support request for a multinational 68 billion dollar company.

Xbox Series **** signal cuts out