Xbox Series S won’t sign in

Discus and support Xbox Series S won’t sign in in XBoX Accessibility to solve the problem; My Xbox Series S randomly went offline and said that I can’t sign in due to me being offline, however my internet connection was fine. Now it won’t let... Discussion in 'XBoX Accessibility' started by Timo Guthrie, Jan 25, 2025.

  1. Timo Guthrie
    Timo Guthrie Guest

    Xbox Series S won’t sign in


    My Xbox Series S randomly went offline and said that I can’t sign in due to me being offline, however my internet connection was fine. Now it won’t let me sign in at all (when I click sign in it just comes up with a loading screen, and then goes back to the sign in screen).

    I’ve tried removing the account, clearing the cache, resetting my Xbox etc and nothing seems to be resolving the problem.

    I can sign in to the website just fine and my subscription is still active.

    It seems to be a problem with the Xbox server/Xbox itself so I need a solution.

    I was playing Elden Ring when it kicked me if that helps all

    :)
     
    Timo Guthrie, Jan 25, 2025
    #1
  2. MonkeyGamr Win User

    Error Code 8015000A

    Also, I’m having the same issue playing my 360 games on my Series S, my Xbox Live account won’t download onto any 360 game on my Series S.
  3. - AJ - Win User

    Xbox Series S won’t sign in

    Hi, Timo! Thank you for reaching out.
    I'm AJ, an Independent Advisor for the Xbox Community.
    I'm sorry you are experiencing issues signing in.

    Would you mind power cycling your console and your home's network hardware? like this:

    • Press and hold your console's power button until it shuts down.
    • Unplug the console's power cord for 5 minutes.
    • Turn your modem/router off and unplug them for 5 minutes.
    • Plug everything back together and check if the issues persist.

    If that doesn't work, could you skip sign-in, go to Settings > General > Network Settings, and let me know what you see under "Current Network Status"?

    Thank you! I'll be looking forward to your reply.
    Best regards.
  4. KenzelS Win User

    Xbox Series S won’t sign in

    I am having the same issue. Do you happen to have Starlink Internet? Everything was fine until my internet disconnected for a few minutes then came back on to this problem
  5. HomegrownSilky Win User

    Xbox Series X Dissapointment

    Did you sign up for the Console Purchase Pilot through the Xbox Insider Hub like the article that you linked says to?

    "If you’re interested in potentially buying an Xbox Series X or Xbox Series S, you’ll need to hop into the Xbox Insider Hub and sign up for the Console Purchase Pilot through there. Good news if you signed up last time and weren’t selected: Microsoft says that you’ve already opted into this round and won’t need to do anything for the chance to be selected again."
  6. Nikhil Gupta2 Win User

    Unable to make service request

    The console i want to get serviced is xbox series s and it shows in warranty i won’t be able to it’s like same as amazon it’s been 5-6 months since my purchase they won’t be able to answer the Origin of my xbox
Thema:

Xbox Series S won’t sign in

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