Xbox series s wireless headset connected but no audio

Hello Payton L, My name is David. I am an independent advisor, happy to help you today.

If you're experiencing crackling, popping, or snapping sounds in your headsets when using your Xbox Series S, here are a few troubleshooting steps you can try:

1. Ensure that the headset is properly connected to the Xbox controller. Make sure the headset cable is securely plugged into the controller and that there are no loose connections.

2. Outdated controller firmware can sometimes cause audio issues. Connect your Xbox controller to your Xbox Series S using a USB cable and check for any available controller firmware updates. You can do this by navigating to the "Settings" menu, selecting "Devices & connections," and choosing "Accessories." Then, select your controller and look for any available firmware updates.

3. Try restarting your Xbox Series S to refresh the system and potentially resolve any temporary issues. Press and hold the Xbox button on your controller to open the power menu, then select "Restart console." After the console restarts, check if the audio issues persist.

4. Navigate to the Xbox Series S settings and make sure the audio settings are properly configured. Go to the "Settings" menu, select "General," then choose "Volume & audio output." Check the audio settings, including the volume levels, chat mixer, and spatial audio settings. You can try adjusting these settings to see if it improves the audio quality.

5. If possible, try using a different Xbox controller and see if the audio issues persist. This can help determine if the problem is specific to the controller or if it's a broader issue with the Xbox Series S.

6. Wireless interference can cause audio problems. Ensure that there are no wireless devices or other sources of interference near your Xbox Series S or the controller. Move away any devices that may be causing interference, such as routers, cordless phones, or other wireless devices.

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Best regards.

Well, if you need a wireless headset, I recommend this one Xbox Wireless Headset | Xbox as it is compatible with Xbox Series X|S and Xbox One consoles.

Bruh nvm then I’ll work it out myself ig

Hi Georgia,

The behaviour you’ve described is a known issue as confirmed in Known issues > Guide here:

What's new: Xbox system updates | Xbox Support

Are you an Xbox Insider and what OS version are you currently on? You can find this info in Settings > System > Console info.

Refer to this guide to troubleshoot the issue and verify that your wireless headset is correctly synced/connected to your console:

LVL50 Wireless Stereo Gaming Headset User Guide - PDP Support

If this error persists, submit a request to PDP Support or reach out to them on Twitter @PDPgaming

Hope this helps.

I’m having the same issue but I’m using a Jabra Evolve2 85. Headset says connected and the USB dongle light is steady indicating the headset is connected but no audio. Did you ever figure out a fix?