Xbox Series S system app icons appearing blank

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

It sounds like you are experiencing a visual issue with your Xbox Series S. Here are a few potential solutions you can try:

Restart your Xbox: Sometimes, simply restarting your Xbox can resolve visual issues. Try restarting your Xbox Series S to see if it resolves the issue.

Clear the cache: Clearing the cache on your Xbox can help resolve various issues, including visual issues. To clear the cache, press and hold the Xbox button on your controller to bring up the power menu, then select "Restart console." On the next screen, select "Reset and remove everything." This will clear your cache and restore your Xbox to its factory settings.

Check for system updates: Make sure your Xbox Series S is up to date with the latest system updates. Go to Settings > System > Updates & downloads to check for updates.

Reinstall the affected apps: If the issue is only affecting certain apps, try uninstalling and reinstalling those apps. Go to My games & apps, select the app you want to uninstall, press the Menu button on your controller, and select Uninstall. Then go to the Microsoft Store to reinstall the app.

Contact Xbox Support: If none of these solutions work, you may need to contact Xbox Support for further assistance. They may be able to provide more specific guidance based on your situation and help you resolve the issue.

I hope one of these solutions works for you and you are able to resolve the issue with your Xbox Series S.

If its the Apps doing this then why dont they give the apps an icon? Rather than just a blank spot?

The 'App password' for the Xbox 360 is a work-around for the two step verification system available for the Xbox One/Series X|S. As the Xbox 360 doesn't support 2 step, you need to use an 'App Password' on these consoles.

For the Xbox One and Series X|S consoles, you need to use your Microsoft account password.

There was a tremendous oversight done when Madden 24 came available August 15th. Those that early-purchased Madden Series X|S were entitled to download its version and Series One entitlement version. Thus two versions could reside and play on the Series X|S consoles.

The oversight was each version had the same icon/tile that didn't distinguish which version one was using. Thus in many cases, Series X users were erroneously defaulted to the Xbox One game and NOT Series X|S. As each console version is identical, purchases were made on the older Series One platform.

Later in the evening, Store fixed the Series X's labeling by marking the icon/tile with an X/S label. However everyone who purchased points earlier has points purchased and stored on the wrong console. It appears that neither EA nor Microsoft is owning up to the oversight.

BTW: The same issue was also found to affect PlayStation 5 and 4 users.

BTW2: In Madden 23, application version was easily identifiable as Madden pics were different and "X|S" was viewable.

Hi Mark,

Which Xbox version are you experiencing this issue on - Xbox One or Series X|S? Please specify the exact model.

Before sending in your console for an official repair or replacement, which is only possible if you have a Series X|S, have you tried everything recommended in this support guide (specifically the info under ‘Your screen is blank after you turn on the console’ and ‘Your screen is blank after you install a system update’) and reset your display settings?

Troubleshooting a blank TV screen or monitor while your Xbox is on | Xbox Support

As the error occurred after the software update, also refer to:

Troubleshoot system updates on Xbox | Xbox Support

If your console is within warranty, any repairs or replacements are free. You can verify the warranty status here (if needed, select register device from the serial number):

http://account.microsoft.com/devices

Hope this helps.