Xbox series S stuck on unsupported mode

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds, and then plug the power cord back in.

- Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

- Continue holding the Pair and Eject buttons for 10-15 seconds.

- Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

- The console should power up and take you directly to the Xbox Startup Troubleshooter.

If your console doesn't have an Eject button, you can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 & 4) and then pressing the Xbox button. Continue holding the Pair and Eject buttons for 10-15 seconds.

- Once you see the Startup Troubleshooter, select Factory Reset and then choose "Keep Games and Apps"

- Once the Reset is complete, you'll be prompted to sign into your console using your Microsoft account credentials, after which you'll choose your preferred settings and your console should display normally again.

NB: A factory reset keeping games and apps will not delete your game saves as they are backed up in the cloud and will resync once you've signed in.

Hope this helps.

Jesse.

Hello, Jboogie W. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

However, I find it appropriate to ask some questions:

— Do you mean that your Xbox is stuck in low resolution mode, or is your Xbox stuck in the troubleshooting menu?
I appreciate it if you could share a picture of the screen your Xbox is stuck.

— What Xbox console is the one you have, Xbox One, One S, Series S or Series X?

— Is your console enrolled in the Xbox Insider program?

— What potential solutions have you tried to fix this issue?
Please describe each one.

I'll look forward to hearing your answers.

Regards,

Arturo.

I'm sorry, but the Series S, being a digital only console, needs to be in an official Xbox region to use it as was intended. You will have serious difficulties purchasing and downloading content in an unsupported region.

You would need to exchange it (you'll need to pay extra) for a Series X which can use disc games.

Hello thank you for your reply

We have you played with the same user on another game (F1) and it works fine but Fortnite will bring up this error message (cross platform is not supported for Xbox series s/x. If we try and play Xbox one to Xbox one it works fine

So if you send a game request from a Xbox one to someone that has an Xbox series s/x, it just says it’s unsupported

Rainbow Six Siege Series X|S update lets you have performance mode and a resolution mode. The performance mode on the Series S only gives you a 1080p up to 120FPS. The resolution mode gives you 1728p at 60 FPS. The game does not show in 4K, hence why the graphics look pretty much the same as the Xbox One.