Xbox Series S | some games' screens are burnt without a reason

Forbiddenk · Aug 30, 2021

I have a lot of games, but for some reason only Dead Cells and Rayman's sreens are burnt, out of nowhere. Can somebody help me? I've already done all the things like reinstall or change profile.

(obs: I tried and opened Celeste so it isn't 2D game problem)

Dead Cells start screen

:)

Forbiddenk

Thank you so much, but I just tried the three steps, none of them worked.

I counted the games now and they are, in total: Rayman Legends, Dead Cells, eFootball PES 2021, Forza Horizon 4, Minecraft Dungeons, Plants vs. Zombies GW2, Plants vs. Zombies BFN, STAR WARS Jedi: Fallen Order, Unravel and Unravel Two

My username in Xbox is catasg if you need it

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Could you please provide more information? Are they backwards compatible games? Does this issue affect other games you own?

XBF Houmaidi O

I'm sorry to hear that the issue still persists.

Since the previously provided solutions did not fix the display issue. I would highly recommend connecting your Xbox to another TV and also try changing the HDMI cables as it can the root cause of the issue.

Make sure to keep us updated!

Jesse E'

I'll recommend you do a power cycle to clear the system cache

- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

- Unplug the console's power cable. Wait 2 minutes.

- Plug the console power cable back in. Press the Xbox button on your console to turn it on and check if it's all good.

If that doesn't help, I'll suggest you try doing a factory reset keeping games and apps on your console. This will refresh the console and remove all potential bugs without deleting any game data.

- Press the Xbox button to open the guide.

- Select Profile & system > Settings > System > Console info.

- Select Reset console.

- Choose Keep Games and Apps

Once that is done, you'll need to sign into the console using your Microsoft account credentials. If the issue is with your console, that should fix it.

Hope this helps.

Forbiddenk

Hi! Thanks for offering to help!

So... the games that are weird are: Rayman Legends, Dead Cells, eFootball PES 2021, Forza Horizon 4, Minecraft Dungeons, Plants vs. Zombies GW2, Plants vs. Zombies BFN, STAR WARS Jedi: Fallen Order, Unravel and Unravel Two (sorry I just started checking all of them now)

The thing is: these games are about half of all my total amount of games, idk why some got affected and some didn't.

My username in Xbox catasg if you need it

Xbox Series S | some games' screens are burnt without a reason