Xbox Series S randomly disconnects from 5ghz internet, and is laggy on regular internet

Hi Ben, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Is this happening with multiple connections or just your home Wi-Fi?

If it still does not work, please, if you know how to do it, make a Wi-Fi hotspot router on your phone and connect to it.

That way we can isolate the issue, by testing another internet connection, using your mobile data plan.

If the problem still occurs, please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

If your device is out of warranty, you can check the costs here:

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

I hope this helps.

Hi REDz,

Thanks for reaching out to us today. In regards to your Xbox disconnecting from your internet randomly we do have an article that provides possible solutions. Please click this article

'I need help with my Xbox One network connection"

Once you're on the link click the option "I can connect but I am experiencing connection quality issues' After choose your issue
"I am getting randomly disconnected from Xbox Live.' and follow the instructions provided.

Let us know how it goes!

I also forgot to mention that my NAT type is unavailable. Could that be causing the disconnections? It randomly changes to open sometimes and that's when I am able to connect to xbox live.

Hey there,

It sounds like there is a network problem so let's take a closer look.

Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

• Download Speed
• Upload Speed
• Latency
• Packet Loss %
• Wireless Strength (if applicable)
• Modem Manufacturer
• Router Manufacturer (if being used) as well as the model number
• NAT Type

Let's then have you try to do a Network power cycle, to see if it helps.

• Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.
  
• After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).
  
• Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.
  

That information will help us determine the next best steps. Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hello, check this following link and be sure to run this test, and let us know the results, keep in mind that are 3 possible steps if the first ones doesnt work for you



https://support.xbox.com/en-US/xbox-one/networking/random-disconnect-solution



You can also find other possible ways to solve this issue in the following link:



https://support.xbox.com/en-US/xbox-one/networking/connection-solution

Hello!

I would try doing a Hard reset on the Xbox and reboot all networking equipment to see if that helps. If you're using Wifi, if you're able to, try connecting via a ethernet cable to see if the issue goes away.