Xbox Series S not connecting to router

Hello Stoop14mc , My name is Khaji I am an independent advisor and I will be happy to help you today.

I'm sorry to hear that you are experiencing Wi-Fi connection issues with your Xbox Series S. Here are some steps you can take to try to fix this issue:

Check your Wi-Fi password: Make sure you're entering the correct password when trying to connect your Xbox Series S to your Wi-Fi network. You can check the password on your router or ask your Internet provider to provide you with the correct password if you have forgotten it.
Restart your router: Turn off your Wi-Fi router and disconnect it from the power source for a few minutes. Then turn it back on and wait for it to reboot completely. Once the router is online again, try connecting your Xbox Series S to the Wi-Fi network.
Forget Wi-Fi on Xbox: Go to the network settings on your Xbox Series S and look for the option to forget the Wi-Fi network you're trying to connect to. Then try to connect again by entering the correct password. This can help resolve incorrect authentication issues.
Check Wi-Fi signal strength: Make sure the Xbox Series S is close enough to the router to receive a strong, stable Wi-Fi signal. If you are far from the router, the signal may be weak and cause connection problems. Try moving the Xbox Series S closer to the router and see if that fixes the issue.
Update your router's firmware: Check if firmware updates are available for your Wi-Fi router and, if necessary, update it to the latest version. Firmware updates often fix compatibility issues and improve connection stability.
Reset Xbox Series S network settings: If the above steps do not resolve the issue, you can try resetting the network settings on your Xbox Series S. Go to the console's network settings and look for the option to reset settings network. Please note that this will erase any custom network settings and you will need to reconfigure your Wi-Fi connection from scratch.

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Hi, my Xbox Series S is connected to WiFi but I will try directly connecting it to my router. My games were installed directly to the Xbox Series S but I just bought a external SSD drive 5 minutes ago to move everything so I can have more room and incase i needed to reset my Xbox. Let's see if those changes will help. Otherwise I have nothing else connected to my Xbox Series S. I have no mobile hotspot currently.

-Shawn

Hi Nathynn! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Xbox One and Series S consoles are different console generation. So it may work on Xbox One but not on Series S. Mobile data hotspot is not a recommended network connection for gaming since it lacks configuration compared to using modem or router.

The best option we can do here is for you to buy a prepaid modem/router if possible to use for gaming. Alternatively, the solution we could try in your case is to restart your phone where the hotspot is coming from and make sure that only your Series S is connected to it. Let's see if that will work.

> but is says the routers wan ip is unknown.

Is this shown as a message or error somewhere? If so is it on the Xbox itself or the router settings?

Is your Series X connected wirelessly or wired? Does the issue persist if you disconnect your Xbox One S from the network?

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

Make sure your Xbox Series S has the latest system update. Go to Settings > System > Console Info & Updates and check for updates. Updating the console to the latest version might resolve any bugs or compatibility issues with your network.

Check your network settings on the Xbox Series S. Go to Settings > Network and verify that the console is set to connect to the correct WiFi network, and that the network status says "Connected".

Make sure your router's firmware is up to date. Sometimes, outdated firmware can cause connectivity issues. You can check the router manufacturer's website for information on how to update the firmware.

Make sure your router's security settings are compatible with the Xbox Series S. You may want to try temporarily disabling the security or creating a separate network specifically for your console if your router has multiple network options.

Try forget your network on your Xbox Series S and setup your network from scratch on your Xbox, this might help.