Xbox Series s message when booting game

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Oh yes! This crashes made me stop playing Borderlands.

No, there isn't a setting to toggle as this is something the developers have to fix themselves.

I did try to troubleshoot but nothing worked so I went online and saw I wasn't the only one so I left it.

You can see this thread https://www.reddit.com/r/borderlands3/comments/...

I'm Samy an independent advisor. Welcome to the community. How are you?

You will only be able to download the Xbox Series S/X version on an Xbox Series S/X. Do you get an error message when trying to launch the Xbox One version?

UPDATE : I have resolved the situation! While I can't call this a guaranteed solution but I'll just explain what I did.

I used to own a One X. I gave that to my brother over a year ago when I acquired my Series S. I went to his house tonight and played on the One X that I gave him which still had my profile on it. Once I signed in I checked my game library and sure enough, L4D2 was there (whereas on my Series S it didn't show up at all) I installed the game on the One X and booted it up and it worked.

Came home later, unplugged my Series S for a few minutes, plugged it back in and booted it up and lo and behold, there it was in my library!

I'm no genius but my only guess is that some wires got crossed with the license for the game and my profile/consoles. So for all you Series S owners, find a friend or relative that owns an Xbox One and try to install the game on that and then see if it shows up in your Series S library.

I appreciate all the help!

UPDATE : I have resolved the situation! While I can't call this a guaranteed solution but I'll just explain what I did.

I used to own a One X. I gave that to my brother over a year ago when I acquired my Series S. I went to his house tonight and played on the One X that I gave him which still had my profile on it. Once I signed in I checked my game library and sure enough, L4D2 was there (whereas on my Series S it didn't show up at all) I installed the game on the One X and booted it up and it worked.

Came home later, unplugged my Series S for a few minutes, plugged it back in and booted it up and lo and behold, there it was in my library!

I'm no genius but my only guess is that some wires got crossed with the license for the game and my profile/consoles. So for all you Series S owners, find a friend or relative that owns an Xbox One and try to install the game on that and then see if it shows up in your Series S library.

I appreciate all the help!

Microsoft haven't said it is. I believe the green Xbox One startup screen will stay, and the Xbox Series X/S will get the new Xbox boot up screen.