Xbox Series S Keeps powering off!?!?

Emma M99 · Dec 29, 2020

Hi we bought the new series S for my son for xmas, hes played it a total of 1 and a half days as there is a fault! It either randomly powers off, or wont power on ! Spent the past 3 days trying to get through to argos and Microsoft and no joy! its almost
like there is a block when it comes to any customer service help! this is really not good, especially when the same problem is happening to 500,000 other people and some dating back from November.

We have tried web chat thats not available calls are not being taken? so how are we supposed to log the fault and request repairs or replacements?.

:)

Emma M99

Normally I would but due to covid they wont let you in unless youve already paid for a click and collect item. Its so frustrating cant spk to a single human being about it aswell as web chat or even log a complaint ! Its like all systems have been blocked
for xbox problems! im pouring a drink! lol x

[Farscape]

i would march it straight back to argos for a replacement, if they say it has to go through Microsoft then give them the Trading Standards treatment as you have had it a very short time.

Baleni Buhle

I have erased everything and installed a game that was like 1.9 gig and it turned off so I guess the Power supply is broken and it's not even been a month since I've had it but thank you for responding to me . I'll try buy the xbox series x/s than keep investing in this xbox one

ngocphi

You mean xbox one s

Not series ?

Xbox series s isn't the same as xbox one s

Xbox one games are just xbox one games .

Series consoles have s or x requirements physical or digital plus the power difference

SeriouslyBarcode

Possible Fixes:

Remove power from your Xbox Series X or S. First hold down the power button to make sure it’s actually off, then unplug the power cable. Leave the cable unplugged for about 30 seconds to a minute, then plug it back in. Check to see if the Xbox will turn on.
Power cycle your Xbox Series X or S. This is similar to the first step, but it goes a bit further. Push and hold the power to make sure the console is off. Then unplug the console from power and leave it alone for about 20 to 30 minutes. Finally, plug it back in and turn the power back on to see if it works.
Check the power outlet. Try plugging a lamp or any other working electronic device into the outlet you use for your Xbox console. If it doesn’t turn on, your outlet may be bad. Try plugging your console into a different outlet. If you’re using a power strip, try plugging your console directly into the wall, or switch to a different power strip.
Try a different power cable. Both the Xbox Series X and Xbox Series S have internal power supplies that you plug a power cable into. If you have an identical power cable from another electronic device, try swapping the Xbox power cable for another identical one. If the console powers up, you have a bad power cable.

Xbox Series S Keeps powering off!?!?