Xbox series s keeps freezing on homepage

Are you able to access Xbox Settings, or only the Tips app is the one that can be accessed when you go to your games and apps?

If you're able to access Xbox Settings, it would be better to perform a factory reset.

Once in settings, you can do this by going to system > console info > reset.

You can also review the OS version you have when entering the console info section.

If the OS and Shell version are higher than the ones published in the article I shared below, this means your console is in the Insider program.

https://support.xbox.com/help/hardware-network/settings-updates/whats-new-xbox-one-system-updates

I tureens it off/on and restarted the entire console as troubleshooting

And I’m not sure if I’m apart of the insider program

Hello, Ali M. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Could you describe the troubleshooting steps you have done before creating this post?

Besides that, when you say restarting the console, do you mean powering it off/on, factory resetting it or doing a physical power cycle?

Furthermore, may I know if your console is enrolled in the Xbox insider program?

I'll remain attentive to your answers.

Regards,

Arturo.

I want them to repair the game then from shutting my Series X down and crashing the game and returning me to the Xbox homepage along with the game freezing whilst in a gunfight. Do they need to come look at my Xbox to sort this out ?