Xbox Series S Controller & Headset Issues

Here is a list of all the compatible headsets with the Series X: Which Xbox One accessories are compatible with Xbox Series X|S? | Xbox Support

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

I imagine this headset is wired and has a 3.5mm connector, right? If I'm correct, the Xbox Series S controller has an output that you can plug the headset into the controller.

Hello thanks

I have an Xbox 1 s and a wired headset but my controller is a series s controller. I have tried with a different controller which is an Xbox 1 controller and it fixed the problem. However that isn’t my controller so I still have the same problem.

Hello Payton L, My name is David. I am an independent advisor, happy to help you today.

If you're experiencing crackling, popping, or snapping sounds in your headsets when using your Xbox Series S, here are a few troubleshooting steps you can try:

1. Ensure that the headset is properly connected to the Xbox controller. Make sure the headset cable is securely plugged into the controller and that there are no loose connections.

2. Outdated controller firmware can sometimes cause audio issues. Connect your Xbox controller to your Xbox Series S using a USB cable and check for any available controller firmware updates. You can do this by navigating to the "Settings" menu, selecting "Devices & connections," and choosing "Accessories." Then, select your controller and look for any available firmware updates.

3. Try restarting your Xbox Series S to refresh the system and potentially resolve any temporary issues. Press and hold the Xbox button on your controller to open the power menu, then select "Restart console." After the console restarts, check if the audio issues persist.

4. Navigate to the Xbox Series S settings and make sure the audio settings are properly configured. Go to the "Settings" menu, select "General," then choose "Volume & audio output." Check the audio settings, including the volume levels, chat mixer, and spatial audio settings. You can try adjusting these settings to see if it improves the audio quality.

5. If possible, try using a different Xbox controller and see if the audio issues persist. This can help determine if the problem is specific to the controller or if it's a broader issue with the Xbox Series S.

6. Wireless interference can cause audio problems. Ensure that there are no wireless devices or other sources of interference near your Xbox Series S or the controller. Move away any devices that may be causing interference, such as routers, cordless phones, or other wireless devices.

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Best regards.

Xbox series s, wired, or my brand new un used wireless controller that came with the console, it doesn’t matter, and a wired steel series headset. I have not changed the setup in a couple years