Xbox Series S Controller constantly disconnecting and says battery level critical even...

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community, and we're sorry you're having this issue. Before we try any different solutions, I suggest you read the articles made by Microsoft to solve problems like this, you can check them out by the links below.

https://support.xbox.com/en-US/help/hardware-ne...

https://support.xbox.com/en-US/help/hardware-ne...

*Thank you in advance for contacting, I hope this can help you.

Hi there, thank for your reply. I'm using Bluetooth when using the controller on my laptop and correct me if I'm getting this wrong but it says that the firmware is HCI 11.8825 / LMP 11.8825. Also I'm not sure if this helps but I use an adaptor on my main PC and don't have this reconnecting issue, it just seems to be my laptop. I'm glad its just a bug and not me then! I was worried about the critical display.

Unfortunately, I'm afraid it's a problem with the controller, which would need to be repaired or replaced. Would you be able to tell if your control is still under warranty?

Hi there, thank for your reply. I'm using Bluetooth when using the controller on my laptop and correct me if I'm getting this wrong but it says that the firmware is HCI 11.8825 / LMP 11.8825. Also I'm not sure if this helps but I use an adaptor on my main PC and don't have this reconnecting issue, it just seems to be my laptop. I'm glad its just a bug and not me then! I was worried about the critical display.

So, your Bluetooth version is fine as it's Bluetooth 5.2 (according to the LMP number)

As you are using a laptop, I am going to guess your Wi-Fi card (which would house the Bluetooth) is an Intel card (probably the AX201 if it is Intel) as they are the most widely use Wi-Fi solutions in laptops these days. Assuming it is Intel, I would recommend downloading the intel support tool to ensure you have the latest drivers:

https://www.intel.co.uk/content/www/uk/en/support/detect.html

Windows doesn't always download the most up-to-date drivers for Intel Wi-Fi cards and laptop drivers aren't always the best either

Hi there, thanks for your reply. I've tried a number of the troubleshooting methods listed on the page though I'm still getting the same results, but I appreciate the help!