Xbox series S: cant see the purchased digital games (Order history: Complete)

Hi DinoVukusic,

Unfortunately, this community is a user-to-user forum. We do not have access to user data nor information. We are users just like you helping others. We can only offer advice based on our knowledge and resources available from Xbox.

You may contact them from the following link: https://support.xbox.com/en-US/contact-us

Regards,

John

Hello DinoVukusic,

Have you tried to choose the Buy Now option? It will not charged you twice since you have already purchased the item.

Please let me know what will happen

Regards,

John

Hi John,

The whole situation is confusing for me,
Now I need to try it buy again... and if I am lucky I won´t be charged again.... and if I am charged I would need to contact the Xbox Support.... again.

Is there some another strong solution how to fix this problem ? another opinion from Technical support. I can provide you with all the infos you need (order ID, receipt ) whatever you need.

Regards,
Dino

Hi,

I am John, an Independent Advisor and a Microsoft user like you. I'm here to work with you on this issue.

You can purchase the item again and you should not be charged. Even though it seems like you’ll be charged again, you should not be charged any additional points because you’ve already purchased the content.

To make sure that your Xbox LIVE account was not billed a second time, check the amount of Microsoft Points that you have at billing.microsoft.com/points.aspx. Recent purchases are shown at the bottom of this webpage.

If you see a duplicate charge on your Xbox series S account, contact Xbox Support.

I hope it worked out well for you. If not, please reply back to this forum to let me know. I will be glad to follow up and help you.

Regards,

John

No. Since the Series S is digital only, you would have to own it digitally in order to play it on the Series S. There's no way to turn a disc into a digital purchase.